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← WO Overview

WO-01325147 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Ben Taub Hospital — 1504 Ben Taub Loop, Houston Tx, 77030

Dec 11, 2025 → Apr 9, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 9)
⏸ 9d excluded (parts wait + holding)
✓ SLA Met (18d early)
Dispatch 0.0d
Holding 6.7d (excluded)
Coordinators 81.5d
Billing 27.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
6.7 days
Coordinators
81.5 days
Over SLA
Billing
27.9 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Apr 9, 2026 (18 days early)
📅
85.5 days Total Age
⏱️
70.0d in Assigned Longest Stage
🔄
20 transitions Status Changes
⚠️
95.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551027
GE FMI 32097 - Ben Taub
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Quoc Nguyen
Owner
Shelby Robinson
Created
Dec 11, 2025
Work Orders from this Case (33)
WO-01325110 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Apr 21, 2026
WO-01325112 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325113 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325115 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325116 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325118 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325119 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325120 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325121 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325123 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325124 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325125 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325126 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325127 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325128 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325129 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325130 Invoiced
FCO • Jordan Jones
Created: Dec 11, 2025 • Closed: Apr 25, 2026
WO-01325131 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325132 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325134 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 3, 2026
WO-01325135 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325137 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 24, 2026
WO-01325138 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 24, 2026
WO-01325139 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325140 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325141 Invoiced
FCO • Jordan Jones
Created: Dec 11, 2025 • Closed: Apr 9, 2026
WO-01325142 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325143 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 3, 2026
WO-01325144 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325145 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 24, 2026
WO-01325147 (current) Invoiced
FCO • Jordan Jones
Created: Dec 11, 2025 • Closed: Apr 9, 2026
WO-01325148 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 3, 2026
WO-01325149 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 70.0 days stuck in "Assigned"
⏱️
Total Delay 95.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.5d / 1.0d SLA
Ready for Release
6.7d
Assigned
70.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
27.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/02/2026 Brod - reached out to Quoc Nguyen to have FSE onsite for 04/07

12/29/2025 EMartin rcvd email from Quoc Nguyen Onsite Point of Contact Name: Quoc Nguyen Onsite Point of Contact Phone #: 713-873-4308 Credentialing/Policies for Onsite Visit: Please come to Biomedical Engineering shop and check in every day. sent reply advising FSE onsite 01/19/26 to start devices 12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org 12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:59 PM
Case Number: 00551027
Subject: GE FMI 32097 - Ben Taub
Status: Closed
📋
▶
2 Work Order Created Dec 11, 2:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
✅
Status: Ready for Release by Mary Hamersley Dec 19, 1:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 22h
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Dec 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Release
To: Assigned
Duration in Previous: 9d 20h
🚨 70.0 business days
🆕
▶
4 Status: Entered Apr 3, 10:16 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-07T00:00:00.000+0000, 2026-04-07T05:00:00.000+0000, 2026-04-07T13:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Jordan Jones
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
▶
2 5x Labor Added Apr 9, 8:35 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Jones
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 22h, 0m
⏱️
▶
2 Labor Added Apr 9, 10:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 40m
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 10:23 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Timothy Amburgey Apr 10, 8:56 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 33m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 13, 8:56 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 14, 9:34 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
💵
Status: Billing Review by Timothy Amburgey Apr 15, 9:03 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 28m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 16, 9:13 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 17, 12:22 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 3h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 20, 10:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 22h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 21, 11:33 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 22, 1:04 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 21h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 5.0 business days
🧾
Invoice Created May 11, 12:49 PM
Invoice Number: SM-260985

Bottlenecks

Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 70.0 business days (threshold: 4.0 business hours)
Exceeded by 69.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days

🔗 Related Artifacts

📞
Case 00551027
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jordan Jones
Scheduled
Apr 7, 9:00 AM
Created
Dec 11, 2:56 PM
Invoice #
SM-260985

Work Details (6)

Name Type Status Qty Amount Date
WL-03179045 Labor Open 1.25 $100.00 Apr 9, 8:35 AM
WL-03179046 Labor Open 0.5 $0.00 Apr 9, 8:35 AM
WL-03179047 Labor Open 0.5 $100.00 Apr 9, 8:35 AM
WL-03179048 Expenses Open 1 $0.00 Apr 9, 8:35 AM
WL-03179049 Travel Open 37 $0.00 Apr 9, 8:35 AM
WL-03179293 Labor Open 0.016666666666667 $38.00 Apr 9, 10:15 AM

Details