Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326633 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 RESTON HOSPITAL CENTER — 1850 TOWN CENTER PKWY, RESTON VA, 20190

Dec 15, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (27 biz days early)
Active: 60 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
31d
▶ Clock Running
Status: Created
Dec 15 → Jan 31, 2026
31 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Feb 5, 2026
4 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 35 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Mar 11, 2026
19 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 19, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Dec 15, 2025 Completed: Mar 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Jan 31 Created ▶ Running 31 31
Jan 31 → Feb 5 Ready for Release ⏸ Paused 4 —
Feb 5 → Feb 11 Scheduled ▶ Running 4 35
Feb 11 → Feb 11 Entered ▶ Running 0 35
Feb 11 → Mar 11 Ready for Scheduling ▶ Running 19 54
Mar 11 → Mar 19 Scheduled ▶ Running 6 60
Mar 19 → Mar 19 Tech On Site ▶ Running 0 60
Dispatch 31.6d
Holding 4.0d (excluded)
Coordinators 30.0d
Field Work 0.1d
Billing 16.4d
✓ SLA Met
Dispatch
31.6 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
30.0 days
Over SLA
Field Work
0.1 days
Billing
16.4 days
Over SLA
Created: Dec 15, 2025 Due: Apr 27, 2026 Completed: Mar 19, 2026 (39 days early)
📅
63.7 days Total Age
⏱️
31.6d in Entered Longest Stage
🔄
17 transitions Status Changes
⚠️
66.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551763
GE FMI 32097 - Reston
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joshua Pereira
Owner
Jessica Sells
Created
Dec 15, 2025
Work Orders from this Case (4)
WO-01326629 Invoiced
FCO • Solomon Young
Created: Dec 15, 2025 • Closed: Mar 18, 2026
WO-01326631 Invoiced
FCO • Solomon Young
Created: Dec 15, 2025 • Closed: Mar 18, 2026
WO-01326632 Invoiced
FCO • Solomon Young
Created: Dec 15, 2025 • Closed: Mar 18, 2026
WO-01326633 (current) Invoiced
FCO • Solomon Young
Created: Dec 15, 2025 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 31.6 days stuck in "Entered"
⏱️
Total Delay 66.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.6d / 0.5d SLA
Ready for Release
4.0d
Scheduled
10.2d / 2.0d SLA
Ready for Scheduling
19.8d / 1.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/11/2026 SRobinson- Called Noah Kane, 5712654714. Spoke with Noah and he confirmed for 03/16 for Solomon. Dispatching WO and sending a confirmed email back. 

02/04/2026 Brod - received email from Joshua stating the point of contact will be Noah Kane, Noah.kane@HealthTrustPG.com, 5712654714. offered to have a FSE onsite for 02/09

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Screws were properly torqued and the door, as well as the machine, worked properly.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 15, 2:02 PM
Case Number: 00551763
Subject: GE FMI 32097 - Reston
Status: Closed
📋
Work Order Created Dec 15, 2:32 PM
Work Order: WO-01326633
Type: FCO
Priority: PC
🚨 32.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 46d 21h
⏳ 4.0 business days
📅
▶
3 Dispatch Scheduled Feb 5, 4:58 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 4h
👷
Technician Assigned by Brandi Rodriguez
Technician: Allan Klus
⏳ 4.9 business days
🆕
Status: Entered by Rich Fosbury Feb 11, 12:18 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 5d 19h, 0m
🚨 20.0 business days
👷
▶
3 Technician Assigned Mar 11, 1:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-16T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 28d 0h
⏳ 4.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 16, 8:55 AM
Scheduled For: 2026-03-18T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Solomon Young Mar 18, 8:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 7h
⏱️
▶
2 Labor Added Mar 18, 8:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Solomon Young
From: Tech On Site
To: Completed
Duration in Previous: 19m
🏁
Status: Closed by Solomon Young Mar 18, 9:28 PM
From: Completed
To: Closed
Duration in Previous: 32m
⏱️
▶
2 Labor Added Mar 19, 9:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 12h 20m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 24, 2:17 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 4h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 25, 4:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.9 business days
💵
Status: Billing Review by Timothy Amburgey Apr 1, 2:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6d 21h
📄
Status: Ready to Bill by Timothy Amburgey Apr 1, 3:02 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 12m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 23h
💵
▶
2 Status: Billing Review Apr 6, 3:39 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Billing Review
To: Invoice Pending
Duration in Previous: 2m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 1h

Bottlenecks

Entered
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 19.8 business days (threshold: 1.0 business days)
Exceeded by 18.8 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00551763
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Solomon Young
Scheduled
Mar 18, 8:00 AM
Created
Dec 15, 2:32 PM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03150334 Labor Open 1 $100.00 Mar 18, 8:54 PM
WL-03150853 Labor Open 0.016666666666667 $38.00 Mar 19, 9:43 AM

Details