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← WO Overview

WO-01326752 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Northside Hospital Forsyth — 1200 Northside Forsyth Dr, Cumming GA, 30041

Dec 16, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (4 biz days early)
Active: 77 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 23, 2025
5 business days (counted)
Running total: 5 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Jan 7, 2026
9 business days (not counted)
67d
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Apr 14, 2026
67 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 21, 2026
5 business days (counted)
Running total: 77 of ? biz days used
Created: Dec 16, 2025 Completed: Apr 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 23 Created ▶ Running 5 5
Dec 23 → Jan 7 Ready for Release ⏸ Paused 9 —
Jan 7 → Apr 14 Ready for Scheduling ▶ Running 67 72
Apr 14 → Apr 14 Assigned ▶ Running 0 72
Apr 14 → Apr 21 Scheduled ▶ Running 5 77
Dispatch 5.8d
Holding 9.9d (excluded)
Coordinators 72.3d
Field Work 0.1d
Billing 7.1d
✓ SLA Met
Dispatch
5.8 days
Over SLA
Holding (excluded from total)
9.9 days
Coordinators
72.3 days
Over SLA
Field Work
0.1 days
Billing
7.1 days
Over SLA
Created: Dec 16, 2025 Due: Apr 27, 2026 Completed: Apr 21, 2026 (6 days early)
📅
86.1 days Total Age
⏱️
67.4d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
84.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00552018
GE FMI 32097 - Northside
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Charity Meints
Owner
Sherry Reich
Created
Dec 16, 2025
Work Orders from this Case (15)
WO-01326752 (current) Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 20, 2026
WO-01326754 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326755 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326756 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326757 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 20, 2026
WO-01326758 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326759 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 20, 2026
WO-01326761 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326762 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 23, 2026
WO-01326763 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 20, 2026
WO-01326764 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326765 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 23, 2026
WO-01326767 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
WO-01326768 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 20, 2026
WO-01326769 Invoiced
FCO • Patricia Gordon
Created: Dec 16, 2025 • Closed: Apr 22, 2026
Completed with significant delays
Invoiced • 242 days old
🚨
Primary Delay 67.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 84.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.8d / 0.5d SLA
Ready for Release
9.9d
Ready for Scheduling
67.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/14/2026 Rharris Leann C. Vanlandingham SCN Clinical Mgr emailed from Leann.Vanlandingham@northside.com 770.292.2919 to confirm Patty onsite 4/20 afternoon - 4/22 to remediate 15 devices. Scheduled Patty for these dates.... 4/14/2026 Rharris Offered Vendor Mate Creditialed FSE Patty to be onsite to remediate 15 devices 4-20-4-22 via email to Charity Meints Charity.Meints@northside.com. Charity is confirming and will report back. 04/13/2026 Rharris called and spoke to Charity Meints 2695328357 who stated they had multiple reschedules due to FSE credentialing, FSE beeds to have Vendormate cred to be onsite, told her I would follow up with a device list and scheduling email once I cnfirm a FSE that has cred. Bruce does not. 02/11/2026 Brod - called 2695328357 to speak to Charity, went to vm . left message to have FSE onsite for 02/16. followed up in email to charity.meints@northside.com 01/07/2026 MHamersley - email reply from Charity, confirming devices and ready for scheduling; FSE Cred: Vendormate; Bruce & Fady were looped into email chain ... 12/23/2025 EMartin called Charity Meints / 269.532.8357, charity.meints@northside.com left VM sent follow up email for update on devices
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI32097
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 16, 10:36 AM
Case Number: 00552018
Subject: GE FMI 32097 - Northside
Status: Closed
📋
Work Order Created Dec 16, 12:13 PM
Work Order: WO-01326752
Type: FCO
Priority: PC
⚠️ 6.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 11:38 AM
From: Entered
To: Ready for Release
Duration in Previous: 6d 23h
🚨 10.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 7, 3:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 15d 4h
🚨 68.0 business days
👷
▶
4 Technician Assigned Apr 14, 2:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhonda Harris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 96d 21h
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-20T16:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Assigned
To: Scheduled
Duration in Previous: 4m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 20, 9:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 6d 7h
🏁
Status: Closed by Patricia Gordon Apr 20, 9:52 PM
From: Completed
To: Closed
Duration in Previous: 35m
⚠️ 5.3 business days
⏱️
Labor Added Apr 27, 9:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 27, 9:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 11h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 1h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Ready for Scheduling
Duration: 67.4 business days (threshold: 1.0 business days)
Exceeded by 66.4 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00552018
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Patricia Gordon
Scheduled
Apr 20, 12:00 PM
Created
Dec 16, 12:13 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03193619 Labor Open 0.5 $100.00 Apr 20, 9:16 PM
WL-03201864 Labor Open 0.016666666666667 $38.00 Apr 27, 9:42 AM

Details