FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay67.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay84.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.8d / 0.5d SLA
Ready for Release
9.9d
Ready for Scheduling
67.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/14/2026 Rharris Leann C. Vanlandingham SCN Clinical Mgr emailed from Leann.Vanlandingham@northside.com 770.292.2919 to confirm Patty onsite 4/20 afternoon - 4/22 to remediate 15 devices. Scheduled Patty for these dates....
4/14/2026 Rharris Offered Vendor Mate Creditialed FSE Patty to be onsite to remediate 15 devices 4-20-4-22 via email to Charity Meints Charity.Meints@northside.com. Charity is confirming and will report back. 04/13/2026 Rharris called and spoke to Charity Meints 2695328357 who stated they had multiple reschedules due to FSE credentialing, FSE beeds to have Vendormate cred to be onsite, told her I would follow up with a device list and scheduling email once I cnfirm a FSE that has cred. Bruce does not. 02/11/2026 Brod - called 2695328357 to speak to Charity, went to vm . left message to have FSE onsite for 02/16. followed up in email to charity.meints@northside.com 01/07/2026 MHamersley - email reply from Charity, confirming devices and ready for scheduling; FSE Cred: Vendormate; Bruce & Fady were looped into email chain ... 12/23/2025 EMartin called Charity Meints / 269.532.8357, charity.meints@northside.com left VM sent follow up email for update on devices
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed
screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI32097
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01326763
Account: GE Healthcare FMI
Customer Case Number: 1-556757711956
Location: Northside Hospital Forsyth
Address: 1200 Northside Forsyth Dr, Cumming, GA 30041
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23180006SA
Contact Name: Charity Meints, Bi
JPG
TAB23180006SA_Heater Door Closed
Apr 20, 2026
JPG
TAB23180006SA_Right Screw
Apr 20, 2026
JPG
TAB23180006SA_Left Screw
Apr 20, 2026
JPG
TAB23180006SA_Giraffe Ominbed Product Label
Apr 20, 2026
PDF
FMI Completion Certification Report_TAB23180006SA
Apr 20, 2026
JPG
TAB23180006SA_Heater Door Open
Apr 20, 2026
Timeline
📞
Case Linked Dec 16, 10:36 AM
Case Number:00552018
Subject:GE FMI 32097 - Northside
Status:Closed
📋
Work Order Created Dec 16, 12:26 PM
Work Order:WO-01326763
Type:FCO
Priority:PC
⚠️6.0 business days
✅
Status: Ready for Release by Erin MartinDec 23, 11:38 AM
From:Entered
To:Ready for Release
Duration in Previous:6d 23h
🚨10.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 7, 3:41 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:15d 4h
🚨68.0 business days
👷
▶
2
Technician Assigned Apr 14, 2:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonda Harris
From:Ready for Scheduling
To:Assigned
Duration in Previous:96d 21h
🗓️
▶
2
Status: Scheduled Apr 14, 2:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For:2026-04-20T16:00:00.000+0000
⚠️5.0 business days
⏱️
3x Labor Added Apr 20, 8:20 PM
Type:Labor, Travel
Status:Open
Qty:5, 0.5, 244
✔️
Status: Completed by Patricia GordonApr 20, 8:36 PM
From:Scheduled
To:Completed
Duration in Previous:6d 6h
🏁
Status: Closed by Patricia GordonApr 20, 9:02 PM
From:Completed
To:Closed
Duration in Previous:26m
⚠️5.4 business days
⏱️
▶
2
Labor Added Apr 27, 10:09 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:6d 13h
⚠️7.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 0h
🧾
▶
2
Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
Bottlenecks
Entered
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Ready for Scheduling
Duration: 67.4 business days (threshold: 1.0 business days)
Exceeded by 66.4 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)