FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay67.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay85.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.8d / 0.5d SLA
Ready for Release
9.9d
Ready for Scheduling
67.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/20/2026-PGordon - Bracket (spring spool assembly) broken at bottom of door. GE SR 1-556798302235 created.
4/14/2026 Rharris Leann C. Vanlandingham SCN Clinical Mgr emailed from Leann.Vanlandingham@northside.com 770.292.2919 to confirm Patty onsite 4/20 afternoon - 4/22 to remediate 15 devices. Scheduled Patty for these dates....
4/14/2026 Rharris Offered Vendor Mate Creditialed FSE Patty to be onsite to remediate 15 devices 4-20-4-22 via email to Charity Meints Charity.Meints@northside.com. Charity is confirming and will report back. 04/13/2026 Rharris called and spoke to Charity Meints 2695328357 who stated they had multiple reschedules due to FSE credentialing, FSE beeds to have Vendormate cred to be onsite, told her I would follow up with a device list and scheduling email once I cnfirm a FSE that has cred. Bruce does not. 02/11/2026 Brod - called 2695328357 to speak to Charity, went to vm . left message to have FSE onsite for 02/16. followed up in email to charity.meints@northside.com 01/07/2026 MHamersley - email reply from Charity, confirming devices and ready for scheduling; FSE Cred: Vendormate; Bruce & Fady were looped into email chain ... 12/23/2025 EMartin called Charity Meints / 269.532.8357, charity.meints@northside.com left VM sent follow up email for update on devices
🔧Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC.
🔍Technician Findings
FMI32097 - Bracket (spring spool assembly) broken at bottom of door. GE SR 1-556798302235 created.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01326762
Account: GE Healthcare FMI
Customer Case Number: 1-556757711915
Location: Northside Hospital Forsyth
Address: 1200 Northside Forsyth Dr, Cumming, GA 30041
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23180005SA
Contact Name: Charity Meints, Bi