Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326969 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Jennings — 8033 A West Florissant Ave., Jennings MO, 63136

Dec 17, 2025 → Feb 9, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Jan 9, 2026

✗ SLA Missed

Active: 9 biz days

Paused: 26 biz days

🕐 Clock stopped: Completed (Feb 9, 2026)

▶ Clock Running

Status: Created

Dec 17 → Dec 17, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸26d

⏸ Clock Paused

Status: Awaiting Parts

Dec 17 → Jan 27, 2026

26 business days (not counted)

▶ Clock Running

Status: Reschedule

Jan 27 → Feb 9, 2026

9 business days (counted)

Running total: 9 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 9 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 9 of ? biz days used

Created: Dec 17, 2025 Completed: Feb 9, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 17 → Dec 17	Created	▶ Running	0	0
Dec 17 → Jan 27	Awaiting Parts	⏸ Paused	26	—
Jan 27 → Feb 9	Reschedule	▶ Running	9	9
Feb 9 → Feb 9	Assigned	▶ Running	0	9
Feb 9 → Feb 9	Tech On Site	▶ Running	0	9

Dispatch 0.0d

Material Management 27.0d

Coordinators 9.5d

Field Work 0.0d

Billing 12.7d

✗ SLA Missed

Dispatch
0.0 days

Material Management
27.0 days
Over SLA

Coordinators
9.5 days
Over SLA

Field Work
0.0 days

Billing
12.7 days
Over SLA

Created: Dec 17, 2025 Due: Jan 9, 2026 Completed: Feb 9, 2026 (30 days late)

📅

36.0 days Total Age

⏱️

27.0d in Awaiting Parts Longest Stage

🔄

8 transitions Status Changes

⚠️

44.2d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00552281

Oak Street Health - 48 Hour - 129300: New Work Order Assigned

Closed

Work Order #129300 Work Order Description: Blood pressure monitor-one of the smaller ones power button gets stuck and wont power on.

Priority

Standard

Origin

Reason

New Case

Contact

N/A

Owner

Virtual Tech

Created

Dec 16, 2025

Work Orders from this Case (3)

WO-01326969 (current) Invoiced

SWAPOUT • Samuel A Klein

Created: Dec 17, 2025 • Closed: Feb 9, 2026

WO-01326970 Invoiced

Virtual Tech • Virtual Tech

Created: Dec 17, 2025 • Closed: Dec 17, 2025

WO-01350513 Invoiced

Virtual Tech - Depot • Samuel A Klein

Created: Feb 9, 2026 • Closed: Feb 9, 2026

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 27.0 days stuck in "Awaiting Parts"

⏱️

Total Delay 44.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

27.0d / 3.0d SLA

Reschedule

9.5d / 2.0d SLA

Assigned

0.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

12.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Received unit into Depot and preparing unit for repair/pm for Hotswap.                    

🔍 Technician Findings

                        Received unit into Depot. Preparing to repair/PM unit to place back onto Hotswap shelf. Unit arrived in depot with all accessories EXCEPT Reuse - 11 (Adult Cuff)                    

⚠️ Problem Description

                        Work Order #129300

    Work Order Description:  
    Blood pressure monitor-one of the smaller ones power button gets stuck and wont power on.

	Welch Allyn	ProBP 3400	
	 Asset 6136072 https://www.ebiotrack.com/workorder.php?wo=70423                    

📧