Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326970 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Jennings — 8033 A West Florissant Ave., Jennings MO, 63136

Dec 17, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
0d
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 17, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 9.6d
✓ SLA Met
Dispatch
0.0 days
Billing
9.6 days
Over SLA
Created: Dec 17, 2025 Due: Jan 9, 2026 Completed: Dec 17, 2025 (23 days early)
📅
0.0 days Total Age
⏱️
9.5d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552281
Oak Street Health - 48 Hour - 129300: New Work Order Assigned
Closed
Work Order #129300 Work Order Description: Blood pressure monitor-one of the smaller ones power button gets stuck and wont power on.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Virtual Tech
Created
Dec 16, 2025
Work Orders from this Case (3)
WO-01326969 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 17, 2025 • Closed: Feb 9, 2026
WO-01326970 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 17, 2025 • Closed: Dec 17, 2025
WO-01350513 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 9, 2026 • Closed: Feb 9, 2026
Completed with minor delays
Invoiced • 239 days old
🚨
Primary Delay 9.5 days stuck in "Ready to Bill"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pick, packed and shipped device to send to site for hotswap
🔍 Technician Findings
pick, packed and shipped device to send to site for hotswap
⚠️ Problem Description
Work Order #129300 Work Order Description: Blood pressure monitor-one of the smaller ones power button gets stuck and wont power on. https://www.ebiotrack.com/workorder.php?wo=70424

Timeline

📞
Case Linked Dec 16, 5:28 PM
Case Number: 00552281
Subject: Oak Street Health - 48 Hour - 129300: New Work Order Assigned
Status: Closed
📋
▶
4 Work Order Created Dec 17, 10:29 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 18, 2:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
🚨 10.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 3h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

📞
Case 00552281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 17, 10:29 AM
Invoice #
SM-250448

Work Details (1)

Name Type Status Qty Amount Date
WL-03040438 Labor Open 0.5 $61.29 Dec 17, 10:30 AM

Details