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WO-01350513 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Jennings — 8033 A West Florissant Ave., Jennings MO, 63136

Feb 9, 2026 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✗ SLA Missed (20 biz days late)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Tech On Site ▶ Running 0 0
Coordinators 0.0d
Field Work 0.7d
Billing 11.6d
✗ SLA Missed
Coordinators
0.0 days
Field Work
0.7 days
Billing
11.6 days
Over SLA
Created: Feb 9, 2026 Due: Jan 9, 2026 Completed: Feb 9, 2026 (30 days late)
📅
0.7 days Total Age
⏱️
11.6d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552281
Oak Street Health - 48 Hour - 129300: New Work Order Assigned
Closed
Work Order #129300 Work Order Description: Blood pressure monitor-one of the smaller ones power button gets stuck and wont power on.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Virtual Tech
Created
Dec 16, 2025
Work Orders from this Case (3)
WO-01326969 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 17, 2025 • Closed: Feb 9, 2026
WO-01326970 Invoiced
Virtual Tech • Virtual Tech
Created: Dec 17, 2025 • Closed: Dec 17, 2025
WO-01350513 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 9, 2026 • Closed: Feb 9, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 11.6 days stuck in "Ready to Bill"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned Device Externals Visual Inspection; Passed Battery Replaced Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results*
🔍 Technician Findings
Was able to duplicate issue. Unit was not powering on when power button was pushed. Swapped out a new battery due to age of original battery. Unit still wouldn't power on when power button was pushed with a new battery and plugged in. Unit will need a new front housing to fix issue. After repairs, will perform PM on unit to place back onto Hotswap shelf. PARTS NEEDED: 1 x 104097 1 x Batt11 1 x Reuse-11
⚠️ Problem Description
Work Order #129300 Work Order Description: Blood pressure monitor-one of the smaller ones power button gets stuck and wont power on. Welch Allyn - ProBP 3400 Asset ID: 13353460 SN: 100088253421 https://www.ebiotrack.com/workorder.php?wo=71519
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Dec 16, 5:28 PM
Case Number: 00552281
Subject: Oak Street Health - 48 Hour - 129300: New Work Order Assigned
Status: Closed
🚨 36.8 business days
📋
Work Order Created Feb 9, 10:29 AM
Work Order: WO-01350513
Type: Virtual Tech - Depot
Priority: PC
🔧
Status: Tech On Site by Samuel Klein Feb 9, 10:37 AM
From: Assigned
To: Tech On Site
Duration in Previous: 7m
🔩
6x Parts Added Feb 9, 3:22 PM
Type: Parts, Labor
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Feb 9, 4:03 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 26m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 1:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00552281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Feb 9, 10:29 AM
Invoice #
SM-255246

Work Details (6)

Name Type Status Qty Amount Date
WL-03097938 Parts Open 1 $98.89 Feb 9, 3:22 PM
WL-03097939 Parts Open 1 $109.15 Feb 9, 3:22 PM
WL-03097940 Parts Open 1 $43.48 Feb 9, 3:22 PM
WL-03097941 Parts Open 1 $1.13 Feb 9, 3:22 PM
WL-03097942 Labor Open 1 $122.57 Feb 9, 3:22 PM
WL-03097943 Labor Open 1 $122.57 Feb 9, 3:22 PM

Details