FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
12/23/2025 EMartin called Laura Thum / 470.532.5660 confirmed 40 devices onsite confirmed onsite to start devices 01/31/25 sent confirmation email to laura.thum@northside.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01327201
Account: GE Healthcare FMI
Customer Case Number: 1-556774717038
Location: NORTHSIDE HOSPITAL
Address: 1000 JOHNSON FERRY RD NE,, ATLANTA,, GA 30342
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23090027SA
Contact Name: Laura Thum
Contact Phone:
JFIF
TAB23090027SA Left
Jan 8, 2026
JFIF
TAB23090027SA Right
Jan 8, 2026
JFIF
TAB23090027SA Open
Jan 8, 2026
JFIF
TAB23090027SA SN
Jan 8, 2026
JFIF
TAB23090027SA Close
Jan 8, 2026
Timeline
📞
Case Linked Dec 18, 10:22 AM
Case Number:00552778
Subject:GE FMI 32097 - Northside
Status:Closed
📋
▶
2
Work Order Created Dec 18, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Dec 23, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 22h
🚨13.0 business days
📅
▶
2
Dispatch Scheduled Jan 8, 12:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From:Assigned
To:Scheduled
Duration in Previous:16d 1h
🔧
Status: Tech On Site by Bruce BallardJan 8, 12:25 PM
From:Scheduled
To:Tech On Site
Duration in Previous:23m
⏱️
5x Labor Added Jan 8, 5:47 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:1, 19
✔️
▶
2
Status: Completed Jan 8, 6:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From:Completed
To:Closed
Duration in Previous:3m
⚠️6.7 business days
⏱️
▶
2
Labor Added Jan 16, 3:56 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:7d 21h
🚨14.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:28 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:19d 0h
💰
▶
2
Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-252990
Bottlenecks
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Ready to Bill
Duration: 13.4 business days (threshold: 1.0 business days)