Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327219 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NORTHSIDE HOSPITAL — 1000 JOHNSON FERRY RD NE,, ATLANTA, GA, 30342

Dec 18, 2025 → Apr 17, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 18)
✓ SLA Met (9d early)
Dispatch 0.0d
Coordinators 88.3d
Field Work 0.0d
Billing 8.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
88.3 days
Over SLA
Field Work
0.0 days
Billing
8.0 days
Over SLA
Created: Dec 18, 2025 Due: Apr 27, 2026 Completed: Apr 18, 2026 (9 days early)
📅
86.9 days Total Age
⏱️
68.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
95.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00552778
GE FMI 32097 - Northside
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laura Thum
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (40)
WO-01327178 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Apr 17, 2026
WO-01327180 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327182 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327183 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327184 Invoiced
FCO • Nkosi Wilson
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327185 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327186 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327188 Canceled
FCO • Bruce Ballard
Created: Dec 18, 2025
WO-01327189 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327190 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327191 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Apr 17, 2026
WO-01327194 Invoiced
FCO • Nkosi Wilson
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327195 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327197 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327198 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327199 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Feb 20, 2026
WO-01327200 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327201 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327202 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327204 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327209 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327212 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327213 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327214 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327215 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327217 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327218 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Apr 17, 2026
WO-01327219 (current) Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Apr 17, 2026
WO-01327220 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327221 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327223 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327224 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 23, 2026
WO-01327225 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 8, 2026
WO-01327227 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327229 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327230 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 12, 2026
WO-01327231 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 2, 2026
WO-01327232 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 13, 2026
WO-01327234 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Jan 5, 2026
WO-01327238 Invoiced
FCO • Bruce Ballard
Created: Dec 18, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 68.0 days stuck in "Assigned"
⏱️
Total Delay 95.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Assigned
68.0d / 0.5d SLA
Scheduled
16.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 Brod - called 4705325660 to speak to Laura Thum went to vm left message to have FSE onsite for the 03/30. following up in email laura.thum@northside.com

12/23/2025 EMartin called Laura Thum / 470.532.5660 confirmed 40 devices onsite confirmed onsite to start devices 01/31/25 sent confirmation email to laura.thum@northside.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 18, 10:22 AM
Case Number: 00552778
Subject: GE FMI 32097 - Northside
Status: Closed
📋
▶
2 Work Order Created Dec 18, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 23, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 22h
🚨 68.0 business days
📅
▶
3 Dispatch Scheduled Mar 26, 4:21 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 93d 4h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-30T13:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Bruce Ballard Apr 2, 4:07 PM
Scheduled For: 2026-04-10T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Bruce Ballard Apr 10, 8:17 PM
Scheduled For: 2026-04-17T13:00:00.000+0000
⚠️ 5.5 business days
🔧
Status: Tech On Site by Bruce Ballard Apr 17, 7:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 3h
⏱️
Labor Added Apr 17, 9:32 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bruce Ballard Apr 17, 9:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 1m, 0m
⚠️ 5.3 business days
⏱️
▶
2 Labor Added Apr 24, 12:29 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 14h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 22h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 68.0 business days (threshold: 4.0 business hours)
Exceeded by 67.5 business days
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

📞
Case 00552778
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Apr 17, 9:00 AM
Created
Dec 18, 12:03 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03191575 Labor Open 1 $100.00 Apr 17, 9:32 PM
WL-03199697 Labor Open 0.016666666666667 $38.00 Apr 24, 12:29 PM

Details