Q-00031721
The following Ferno cots and Ferno stair chairs need repair:
1. Ferno Stairchair = 16N-349647 – tracks will not lock in place
2. Ferno Stairchair = 17N-372736 – tracks not locking in
3. ***POC to check w/FERNO to see if covered under Warranty Ferno Cot = 25G036685 – Handle completely broken off (technician will need to confirm if customer contacted Ferno)
4. Ferno Cot = 13N-256649 Left arm not working. Whole cot needs looked at
5. Ferno Cot = 13N-256653 No note left. Whole cot needs looked at.
Technician to Evaluate to determine parts and labor needed for repairs.
1/5/2026 CRamen spoke with Jessica and scheduled for Friday 1/9/2026 with tech arrival between 8-10am. Facility closes at 2 daily so tech needs to be done no later than 2. Call logged on WO-01327702
12/23/25 RBerry- LM with location to discuss scheduling. Looking to schedule for 12/29/25 with arrival time between 9-11AM. See logged call on WO-01327702
🔧Work Performed
evaluate chair - needs gas spring
🔍Technician Findings
gas spring worn
⚠️Problem Description
Q-00031721
The following Ferno cots and Ferno stair chairs need repair:
1. Ferno Stairchair = 16N-349647 – tracks will not lock in place
Technician to Evaluate to determine parts and labor needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70519
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📋
Outbound to +16146164699
Completed Jan 5, 2026
1/5/2026 CRamen spoke with Jessica and scheduled for Friday 1/9/2026 with tech arrival between 8-10am. Facility closes at 2 daily so tech needs to be done no later than 2. Call logged on WO-01327702
📋
Outbound to +16142213132
Completed Dec 23, 2025
12/23/25 RBerry- LM with location to discuss scheduling. Looking to schedule for 12/29/25 with arrival time between 9-11AM. See logged call on WO-01327702
📅
WO-01327702 - Evaluation - Columbus - Columbus Fire Department
Jan 9, 2026 8:00am – 12:00pm
Work Order: WO-01327702
Account: COLUMBUS FIRE DEPARTMENT
Customer Case Number:
Location: Columbus Fire Department
Address: 4252 Groves Road, Columbus, OH 43232
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Barnhart
Contact Phone: 614-221-3132 x 75412 or 740-415-0200
Contact Email: jeba
PDF
APPROVED New Workorder needed
Dec 23, 2025
Case #00553458 – FW: New Workorder needed
Status: Closed | Priority: Standard
Q-00031721
The following Ferno cots and Ferno stair chairs need repair:
1. Ferno Stairchair = 16N-349647 – tracks will not lock in place
2. Ferno Stairchair = 17N-372736 – tracks not locking in
3. ***POC to check w/FERNO to see if covered under Warranty Ferno Cot = 25G036685 – Handle
💬Case Comment
Internal Dec 22, 2025 11:04am
Teams messaged Keith W Ferno Cot = 25G036685 – Handle completely broken off since completely broken off thinking this is considered abuse and not warranty?
Timeline
📞
Case Linked Dec 22, 10:40 AM
Case Number:00553458
Subject:FW: New Workorder needed
Status:Closed
📋
Work Order Created Dec 23, 8:09 AM
Work Order:WO-01327702
Type:Evaluation
Priority:P7
📅
Status: Ready for Scheduling by Sherry ReichDec 23, 8:17 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:8m
👷
▶
2
Status: Assigned Dec 23, 1:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:Scott R Roberts
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 11:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-09T13:00:00.000+0000
⚠️5.0 business days
⏱️
▶
2
3x Labor Added Jan 9, 11:19 AM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Scott Roberts
From:Completed, Scheduled, Incomplete
To:Incomplete, Completed, Closed
Duration in Previous:3d 23h, 0m
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Jan 12, 2:51 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🧾
Invoice Created
Invoice Number:SM-251018
Bottlenecks
Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Completed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)