Q-00031721
The following Ferno cots and Ferno stair chairs need repair:
1. Ferno Stairchair = 16N-349647 – tracks will not lock in place
2. Ferno Stairchair = 17N-372736 – tracks not locking in
3. ***POC to check w/FERNO to see if covered under Warranty Ferno Cot = 25G036685 – Handle completely broken off (technician will need to confirm if customer contacted Ferno)
4. Ferno Cot = 13N-256649 Left arm not working. Whole cot needs looked at
5. Ferno Cot = 13N-256653 No note left. Whole cot needs looked at.
Technician to Evaluate to determine parts and labor needed for repairs.
No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/23/25 SReich - Special instructions are from a teams message from Lisa Wright.
⚠️Problem Description
Q-00031721
The following Ferno cots and Ferno stair chairs need repair:
3. ***POC to check w/FERNO to see if covered under Warranty Ferno Cot = 25G036685 – Handle completely broken off (technician will need to confirm if customer contacted Ferno)
Technician to Evaluate to determine parts and labor needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70523
Dec 23, 2025 10:06am
@Sherry Reich fyi the POC just confirmed that this unit will be covered under Ferno Warranty. Please cancel this WO only Thank you and sorry for the extra work on this one.
PDF
APPROVED New Workorder needed
Dec 23, 2025
Case #00553458 – FW: New Workorder needed
Status: Closed | Priority: Standard
Q-00031721
The following Ferno cots and Ferno stair chairs need repair:
1. Ferno Stairchair = 16N-349647 – tracks will not lock in place
2. Ferno Stairchair = 17N-372736 – tracks not locking in
3. ***POC to check w/FERNO to see if covered under Warranty Ferno Cot = 25G036685 – Handle
💬Case Comment
Internal Dec 22, 2025 11:04am
Teams messaged Keith W Ferno Cot = 25G036685 – Handle completely broken off since completely broken off thinking this is considered abuse and not warranty?