Q-00031698
Follow-up to WO-01326585
Tech Jon Kuehl
Asset ID 6141828
Need to order new leads and connectors and test unit.
K10-HP-B0 (Leads)
10769 (connectors)
Follow-up to WO-01326588
Tech Jon Kuehl
Asset ID 6339247
Need to order new leads and connectors and test unit.
K10-HP-B0 (leads)
10769 (connectors)
Follow-up to WO-01326587
Tech Jon Kuehl
Asset ID 6219238
Unit needs new leads and connectors and test unit.
K10-HP-B0 (leads)
10769 (connectors)
4/2/26 DPatton - Open Parts order & RMA -chatter to Keith & Dylan
3/26 KHardison - Created 00581095 For followup.
3/26/26 DPatton - WO was placed in Corrections. Spoke with tech Jon Kuehl, he is not able to remove the parts due to Open RMA order. Need clarification on RMA process. Chatter to Keith on a different WO for clarification on RMA process.
3-18-26 JK Received an email from Ashley Perry that her and Dylan are helping out with this.
3-10-26 JK Cannot close out due to parts had not arrived and were not needed.
3/6/26 Rberry- Updated due date due to WO being on account hold. Also, this is not a duplicate WO. WO-01328382 was canceled as the duplicate.
1-27 DSR sent MM to remove parts and add to Jon K. Trunk stock to cancel WO.
1-23-26 JK This is to be cancelled because being a duplicate WO and the wok has already been done.
1/22/2026 CRamen parts delivered 1/12 and pulled from AP to RFS today
🔧Work Performed
Performed EKG tests on all units at the facility.
🔍Technician Findings
Unit already has new leads and connectors. Parts still have not arrived. The unit has an irregular wave form. Virtual tech recommends unit come in for service.
The customer has 2nd unit that is having the same issue. Also recommended to come in for service.
⚠️Problem Description
Q-00031698
Follow-up to WO-01326585
Tech Jon Kuehl
Asset ID 6141828
Need to order new leads and connectors and test unit.
K10-HP-B0 (Leads)
10769 (connectors) https://www.ebiotrack.com/workorder.php?wo=70605
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: mitzi.sawicki@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328381Location: Naphcare - Wayne County Criminal Justice System Adult DetentionAddress: 5301 Russell Street Detroit, MI 48211Device: Problem Description: Q-00031698
Follow-up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: mitzi.sawicki@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328381Location: Naphcare - Wayne County Criminal Justice System Adult DetentionAddress: 5301 Russell Street Detroit, MI 48211Device: Problem Description: Q-00031698
Follow-up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 6, 2026
To: mitzi.sawicki@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328381Location: Naphcare - Wayne County Criminal Justice System Adult DetentionAddress: 5301 Russell Street Detroit, MI 48211Device: Problem Description: Q-00031698
Follow-up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: mitzi.sawicki@naphcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01328381Location: Naphcare - Wayne County Criminal Justice System Adult DetentionAddress: 5301 Russell Street Detroit, MI 48211Device: Problem Description: Q-00031698
Follow-up to
Jan 27, 2026 7:56am
@Keith Fricke Please remove parts order and add to Jon Kruhl trunk stock.
Mar 25, 2026 7:49am
@Lawrence Yoder
We need to close this WO, but there is an open part order receiver on it. Per the tech, parts were not onsite when he arrived to acquire them.
Mar 31, 2026 2:56pm
@Diane Patton
Can you provide some clarity on why this is in Billing Review
📅
WO-01328381 - Repair - DD: 3/10/2026 - - Detroit - Naphcare - Wayne County Criminal Justice System Adult Detention
Mar 11, 2026 8:00am – 1:00pm
Work Order: WO-01328381
Account: NaphCare
Customer Case Number:
Location: Naphcare - Wayne County Criminal Justice System Adult Detention
Address: 5301 Russell Street, Detroit, MI 48211
Manufacturer:
Model #:
Serial #:
Contact Name: Mitzi Sawicki
Contact Phone: 6462652234
Contact Email: mitzi.sa
Timeline
📞
Case Linked Dec 18, 3:19 PM
Case Number:00552959
Subject:L2 review
Status:Closed
⚠️8.0 business days
📋
▶
2
Work Order Created Dec 30, 10:44 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 30, 1:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 25m
🚨16.0 business days
💵
▶
2
Expenses Added Jan 22, 1:26 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:23d 0h
👷
▶
2
Technician Assigned Jan 22, 1:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:21m
⏳4.0 business days
⏸️
Status: On Hold by Derek ReynoldsJan 27, 7:52 AM
From:Assigned
To:On Hold
Duration in Previous:4d 18h
🚨27.0 business days
🔄
Status: Reschedule by Mark JosephMar 5, 6:29 PM
From:On Hold
To:Reschedule
Duration in Previous:37d 10h
🗓️
▶
2
Status: Scheduled Mar 5, 6:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For:2026-03-11T12:00:00.000+0000
⏳2.4 business days
📅
Dispatch Scheduled by Jonathan KuehlMar 9, 7:28 AM
Scheduled For:2026-03-10T12:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Jonathan KuehlMar 10, 9:17 AM
Scheduled For:2026-03-11T12:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Jonathan KuehlMar 11, 9:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 13h
🚗
Status: Tech Off Site by Jonathan KuehlMar 11, 12:58 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 39m
✔️
Status: Completed by Jonathan KuehlMar 11, 7:10 PM
From:Tech Off Site, Completed
To:Completed, Incomplete
Duration in Previous:6h 12m, 0m
⏱️
3x Labor Added Mar 11, 7:19 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 2.65, 158
🚨10.6 business days
📦
▶
2
Parts Requested Mar 25, 7:45 AM
Parts Requested → Status: Completed
✔️
Status: Completed by Joseph Whalen
From:Incomplete
To:Completed
Duration in Previous:13d 12h
🏁
Status: Closed by Rhonnie ReevesMar 25, 10:07 AM
From:Completed
To:Closed
Duration in Previous:2h 17m
✏️
Status: WO Correction Needed by Diane PattonMar 26, 10:07 AM
From:Closed
To:WO Correction Needed
Duration in Previous:23h 59m
💵
Status: Billing Review by Diane PattonMar 26, 10:49 AM
From:WO Correction Needed
To:Billing Review
Duration in Previous:42m
🚨18.0 business days
✏️
Status: WO Correction Needed by Rhonnie ReevesApr 20, 10:29 AM
From:Billing Review
To:WO Correction Needed
Duration in Previous:24d 23h
🏁
Status: Closed by Lawrence YoderApr 20, 11:58 AM
From:WO Correction Needed
To:Closed
Duration in Previous:1h 28m
📄
Status: Ready to Bill by Diane PattonApr 20, 4:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:4h 25m
⚠️9.0 business days
📨
▶
3
Status: Invoice Pending Apr 30, 3:31 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-260570
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Awaiting Parts
Duration: 15.7 business days (threshold: 3.0 business days)
Exceeded by 12.7 business days
Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)