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WO-01328382 ↗ ServiceMax

NaphCare • Repair • P3

📍 Naphcare - Wayne County Criminal Justice System Adult Detention — 5301 Russell Street, Detroit MI, 48211

Dec 30, 2025 → Jan 26, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 5, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 15 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Jan 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Dec 30 → Jan 22, 2026
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: On Hold
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Dec 30, 2025 Canceled: Jan 26, 2026
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0 / 3
Dec 30 → Dec 30 L2 Screening ▶ Running 0 0 / 3
Dec 30 → Jan 22 Awaiting Parts ⏸ Paused 15 —
Jan 22 → Jan 22 Reschedule ▶ Running 0 0 / 3
Jan 22 → Jan 26 Assigned ▶ Running 2 2 / 3
Jan 26 → Jan 26 On Hold ▶ Running 0 2 / 3
Dispatch 0.3d
Material Management 15.7d
Holding 0.3d (excluded)
Coordinators 2.7d
✗ SLA Missed
Dispatch
0.3 days
Material Management
15.7 days
Over SLA
Holding (excluded from total)
0.3 days
Coordinators
2.7 days
Over SLA
Created: Dec 30, 2025 Due: Jan 5, 2026 Completed: Jan 26, 2026 (20 days late)
📅
18.0 days Total Age
⏱️
15.7d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
14.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552959
L2 review
Closed
Q-00031698 Follow-up to WO-01326585 Tech Jon Kuehl Asset ID 6141828 Need to order new leads and connectors and test unit. K10-HP-B0 (Leads) 10769 (connectors) Follow-up to WO-01326588 Tech Jon Kuehl Asset ID 6339247 Need to order new leads and connectors and test unit. K10-HP-B0 (leads) 10769 (connectors) Follow-up to WO-01326587 Tech Jon Kuehl Asset ID 6219238 Unit needs new leads and connectors and test unit. K10-HP-B0 (leads) 10769 (connectors)
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Mitzi Sawicki
Owner
Kimberly Hardison
Created
Dec 18, 2025
Work Orders from this Case (3)
WO-01328381 Invoiced
Repair • Jon Kuehl
Created: Dec 30, 2025 • Closed: Mar 25, 2026
WO-01328382 (current) Canceled
Repair • Jon Kuehl
Created: Dec 30, 2025
WO-01328384 Invoiced
Repair • Jon Kuehl
Created: Dec 30, 2025 • Closed: Jan 14, 2026
Behind Schedule - Needs Attention
Canceled • 229 days old
🚨
Primary Delay 15.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
15.7d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
2.7d / 0.5d SLA
On Hold
0.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


1-26 DSR put on Hold can not cancel with Parts Order. Sending to MM to see how to proceed.

1-23-26 JK This is to be cancelled because being a duplicate WO and the wok has already been done.




1/22/2026 CRamen delivered 1/12 and placed into RFS from AP today

⚠️ Problem Description
Q-00031698 Follow-up to WO-01326588 Tech Jon Kuehl Asset ID 6339247 Need to order new leads and connectors and test unit. K10-HP-B0 (leads) 10769 (connectors) https://www.ebiotrack.com/workorder.php?wo=70606

Timeline

📞
Case Linked Dec 18, 3:19 PM
Case Number: 00552959
Subject: L2 review
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 30, 10:45 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 30, 1:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 23m
🚨 16.0 business days
🔩
▶
2 3x Parts Added Jan 22, 1:25 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 23d 0h
👷
▶
2 Technician Assigned Jan 22, 1:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Reschedule
To: Assigned
Duration in Previous: 22m
⏳ 3.0 business days
⏸️
Status: On Hold by Derek Reynolds Jan 26, 7:53 AM
From: Assigned
To: On Hold
Duration in Previous: 3d 18h
🚫
Status: Canceled by Derek Reynolds Jan 26, 10:36 AM
From: On Hold
To: Canceled
Duration in Previous: 2h 42m

Bottlenecks

Awaiting Parts
Duration: 15.7 business days (threshold: 3.0 business days)
Exceeded by 12.7 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00552959
Closed
📦
Parts Order 00087454
Canceled

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Repair
Branch
Edge
Technician
Jon Kuehl
Scheduled
N/A
Created
Dec 30, 10:45 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03075090 Parts Open 1 - Jan 22, 1:25 PM
WL-03075091 Parts Open 1 - Jan 22, 1:25 PM
WL-03075092 Expenses Open 1 - Jan 22, 1:25 PM

Details