Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 6, 2026
✗ SLA Missed (13 biz days late)
🕐 Clock stopped: Invoiced (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 5 → Jan 6, 2026
1 business day (not counted)
23d
▶ Clock Running
Status: Reschedule
Jan 6 → Feb 9, 2026
23 business days (counted)
Running total: 23 of ? biz days used
32d
▶ Clock Running
Status: On Hold
Feb 9 → Mar 26, 2026
32 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Closed
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Jan 5, 2026
Invoiced: Mar 26, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Jan 6
Awaiting Parts
⏸ Paused
1
—
Jan 6 → Feb 9
Reschedule
▶ Running
23
23
Feb 9 → Mar 26
On Hold
▶ Running
32
55
Mar 26 → Mar 26
Assigned
▶ Running
0
55
Mar 26 → Mar 26
Closed
▶ Running
0
55
Material Management
Holding (excluded from total)
Coordinators Over SLA
Billing Over SLA
Created: Jan 5, 2026
Due: Mar 6, 2026
Completed: Mar 26, 2026 (19 days late)
⏱️
33.0d in On Hold
Longest Stage
🔄
7 transitions
Status Changes
⚠️
25.3d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00555951
Oak Street Health - 48 Hour - 135130: New Work Order Assigned
Closed
Work Order #135130
Work Order Description:
EKG Machine is needing to be repaired
🚨
Primary Delay
33.0 days stuck in "On Hold"
⏱️
Total Delay
25.3 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
1.3d
/ 3.0d SLA
Reschedule
24.0d
/ 2.0d SLA
Ready to Bill
4.3d
/ 1.0d SLA
Invoice Pending
0.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (3)
🔒
Internal CSA Notes
02/25/2026 LHill-rec'd call from Shannia 803-832-4383. She stated they are sending out the EKG machine today.
2/23/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment -
2/9/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment -
🔧
Work Performed
Shipping hot swap device to site:
Welch Allyn - ELI 280
Asset ID#: 13367802
S/N: 125500000068
Outbound - 1Z01E3E70395861402
DELIVERED - 1/8/2026
___
Expected back for repair:
Return: 1Z01E3E79095646213
03/26/2026
🔍
Technician Findings
Hot swap requested
⚠️
Problem Description
Work Order #135130
EKG Machine is needing to be repaired
EKG
Asset ID# 13353417
S/N: 124240000142
https://www.ebiotrack.com/workorder.php?wo=71517
📄
Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN
Oak Street Health’s Consigned Inventory
📋
Inbound from +18038324388
Completed
Feb 25, 2026
02/25/2026 LHill-rec'd call from Shannia 803-832-4383. She stated they are sending out the EKG machine today.
📧
Email: Depot Repair - Awaiting Equipment - Response Required - WO-01329423
Completed
Feb 23, 2026
To: tosha.green@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: Part_Order_Shipment_Ticket_00087642_1-6-2026 8-29 AM.pdf, ShippingLabel_0001_1Z01E3E79095646213.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01329423
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as
📧
Email: Depot Repair - Awaiting Equipment - Response Required - WO-01329423
Completed
Feb 9, 2026
To: tosha.green@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00087642_1-6-2026 8-29 AM.pdf, ShippingLabel_0001_1Z01E3E79095646213.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01329423
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as po
Timeline
📞
Case Number:
00555951
Subject:
Oak Street Health - 48 Hour - 135130: New Work Order Assigned
Status:
Closed
📋
📦
Order:
00087642
Status:
Closed
📦
From:
Entered
To:
Awaiting Parts
Duration in Previous:
0m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
17h 9m
⏸️
From:
Reschedule
To:
On Hold
Duration in Previous:
34d 1h
⏱️
👷
Technician:
Ryan Schwochow
👷
From:
On Hold, Assigned
To:
Assigned, Closed
Duration in Previous:
44d 21h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
7h 22m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
6d 0h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
39m
🧾
Invoice Number:
SM-258111
Bottlenecks
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
🔗 Related Artifacts
📦
Parts Order 00087642
Closed
ℹ️ Work Order Details
Technician
Ryan Schwochow
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03054521
Parts
Open
1
$0.00
Jan 6, 9:28 AM
WL-03054522
Expenses
Open
1
$36.17
Jan 6, 9:28 AM
WL-03160372
Labor
Open
1
$122.57
Mar 26, 9:53 AM