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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01361988 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - West Columbia — 905 State Street, West Columbia SC, 29033

Mar 26, 2026 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 9, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Mar 26, 2026)
▶ Clock Running
Status: Created
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Closed
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 26, 2026 Invoiced: Mar 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 26 → Mar 26 Created ▶ Running 0 0
Mar 26 → Mar 26 Assigned ▶ Running 0 0
Mar 26 → Mar 26 Closed ▶ Running 0 0
Coordinators 0.3d
Billing 4.1d
✓ SLA Met
Coordinators
0.3 days
Billing
4.1 days
Over SLA
Created: Mar 26, 2026 Due: Apr 9, 2026 Completed: Mar 26, 2026 (14 days early)
📅
0.4 days Total Age
⏱️
4.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00555951
Oak Street Health - 48 Hour - 135130: New Work Order Assigned
Closed
Work Order #135130 Work Order Description: EKG Machine is needing to be repaired
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tosha Green
Owner
Virtual Tech
Created
Jan 5, 2026
Work Orders from this Case (4)
WO-01329380 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 5, 2026 • Closed: Jan 5, 2026
WO-01329423 Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 5, 2026 • Closed: Mar 26, 2026
WO-01337423 Invoiced
Virtual Tech - Field Repair • Eric Colon
Created: Jan 13, 2026 • Closed: Jan 15, 2026
WO-01361988 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 26, 2026 • Closed: Mar 26, 2026
Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 4.0 days stuck in "Ready to Bill"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
2.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Added accessories Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:______21124240000268______) Battery Date Code = ___2024____ Battery Test - No Load - (> 12.5VDC) = __12.5_____VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ___12____VDC Current Test - Power OFF - (< 250uA) = ___11____uA Current Test - Power ON - (< 1.1A) = _____0.4__A Current Test - Charging voltage (13.0 - 14.7 VDC) = ____13.5___VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Device arrived in depot in good condition - needed added to inventory - Missing box and Antenna - no issues found could not duplicate the reported issue
⚠️ Problem Description
Work Order #135130 EKG Machine is needing to be repaired EKG Asset ID# 13353417 S/N: 124240000142
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Jan 5, 10:47 AM
Case Number: 00555951
Subject: Oak Street Health - 48 Hour - 135130: New Work Order Assigned
Status: Closed
🚨 57.0 business days
📋
▶
2 Work Order Created Mar 26, 9:57 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Closed
To: Assigned
Duration in Previous: 0m
🔩
6x Parts Added Mar 26, 10:18 AM
Type: Parts, Labor, Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow Mar 26, 12:02 PM
From: Assigned
To: Closed
Duration in Previous: 2h 4m
📄
Status: Ready to Bill by Diane Patton Mar 27, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 20m
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 8h
💰
▶
2 Status: Invoiced Apr 1, 6:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258111

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00555951
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Mar 26, 9:57 AM
Invoice #
SM-258111

Work Details (6)

Name Type Status Qty Amount Date
WL-03160406 Parts Open 1 $41.85 Mar 26, 10:18 AM
WL-03160407 Parts Open 1 $40.49 Mar 26, 10:18 AM
WL-03160408 Parts Open 1 $58.39 Mar 26, 10:18 AM
WL-03160409 Labor Open 1 $122.57 Mar 26, 10:18 AM
WL-03160410 Labor Open 1 $122.57 Mar 26, 10:18 AM
WL-03160411 Expenses Open 1 $30.80 Mar 26, 10:18 AM

Details