1/13 MOwens Tosha replied back that 1/15 from 3-5pm works for the visit.
1/13 MOwens Called to speak to Tosha but no one answered the call. Will send an email asking if 1/15 between 3-5pm works for the visit.
🔧Work Performed
1/15/26- EColon- Arrived onsite, checked in with nurses station. Received unit. Removed old unit off of stand and packaged unit and accessories. Installed new unit to stand, installed accessories, updated date/time and functions checked unit using patient sim. Unit fully functional
🔍Technician Findings
Install EKG
⚠️Problem Description
Install EKG and mount on Cart.
Oak Street Work Order #135130
📧
Email:RE: [EXTERNAL] Oak Street Health - West Columbia Install EKG
Completed Jan 13, 2026
From: mowens@emsar.com
To: tosha.green@oakstreethealth.com
Cc: eric.colon@emsar.com
Ok.
Thanks
Melissa
From: Tosha Green <tosha.green@oakstreethealth.com>
Sent: Tuesday, January 13, 2026 11:15 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street Health - West Columbia Install EKG
Yes, of course. It's been in the office for almost a week.
On Tue, Jan 13, 2026 at 11:08 AM Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> > wrote
📧
Email:Oak Street Health - West Columbia Install EKG
Completed Jan 13, 2026
From: mowens@emsar.com
To: tosha.green@oakstreethealth.com
Tosha
I received a work order for this location to install an EKG and mount on a cart. Would this Thurs.1/15 from 3-5pm work for the visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/compan
📋
Outbound to +18033186552
Completed Jan 13, 2026
📅
WO-01337423 - Virtual Tech - Field Repair - West Columbia - Oak Street Health - West Columbia
Jan 15, 2026 3:00pm – 5:00pm
Work Order: WO-01337423
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - West Columbia
Address: 905 State Street, West Columbia, SC 29033
Manufacturer:
Model #:
Serial #:
Contact Name: Tosha Green
Contact Phone: 8033186552
Contact Email: tosha.green@oakstreethealth.
Timeline
📞
Case Linked Jan 5, 10:47 AM
Case Number:00555951
Subject:Oak Street Health - 48 Hour - 135130: New Work Order Assigned
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Jan 13, 7:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 13, 10:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 58m
🗓️
▶
2
Status: Scheduled Jan 13, 11:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-15T20:00:00.000+0000
⏳3.0 business days
🚗
Travel Added Jan 15, 11:22 AM
Type:Travel
Status:Open
Qty:89
🚗
Travel Added Jan 15, 1:28 PM
Type:Travel
Status:Open
Qty:5.6
⏱️
2x Labor Added Jan 15, 2:23 PM
Type:Labor
Status:Open
Qty:2, 1
⏱️
▶
2
Labor Added Jan 15, 2:58 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:2d 3h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 16, 5:17 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 2h
🚨10.8 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:51 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
🧾
▶
2
Invoice Created Feb 3, 2:24 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
Bottlenecks
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 10.2 business days (threshold: 1.0 business days)