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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337951 ↗ ServiceMax

Open Cities Health Center • Virtual Tech • PC

📍 Dunlap Clinic — 409 N. Dunlap St, Saint Paul MN, 55104

Jan 14, 2026 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 20, 2026
✓ SLA Met (44 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: On Hold
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 14, 2026 Completed: Jan 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 15 On Hold ▶ Running 1 1
Jan 15 → Jan 15 Assigned ▶ Running 0 1
Dispatch 0.0d
Holding 1.3d (excluded)
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
1.3 days
Coordinators
0.0 days
Created: Jan 14, 2026 Due: Mar 20, 2026 Completed: Jan 15, 2026 (64 days early)
📅
1.3 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00559162
EKG Issue
Closed
Model: Welch Allyn - CP-150 Model Type: EKG Custom Field: Notes: Asset ID: 13264036 Site: Open Cities Health Center - Dunlap Clinic Department: Health ClinicDepreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 100022842322
Priority
High
Origin
Phone
Reason
New Case
Contact
Todd Moultrie
Owner
Derek Reynolds
Created
Jan 14, 2026
Work Orders from this Case (4)
WO-01337951 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 14, 2026 • Closed: Jan 15, 2026
WO-01338027 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 15, 2026 • Closed: Jan 26, 2026
WO-01338043 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 15, 2026 • Closed: Jan 21, 2026
WO-01349242 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 3, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 211 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
1.3d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 DPatton - Need VIRTUAL TECH activity added to smc.

🔧 Work Performed
1-14 Sent VT Open sessions email to POC. 1-15 Troubleshooting indicates leads need replaced.
🔍 Technician Findings
New leads needed. Opening VT Drop shipment with part.
⚠️ Problem Description
Model: Welch Allyn - CP-150 Model Type: EKG Custom Field: Notes: Asset ID: 13264036 Site: Open Cities Health Center - Dunlap Clinic Department: Health ClinicDepreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 100022842322 https://www.ebiotrack.com/workorder.php?wo=70929

Timeline

📞
▶
3 Case Linked Jan 14, 4:26 PM
Case Linked → Work Order Created → Status: On Hold
📋
Work Order Created
Work Order: WO-01337951
Type: Virtual Tech
Priority: PC
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⏱️
▶
4 Labor Added Jan 15, 10:35 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: On Hold
To: Assigned
Duration in Previous: 18h 7m
✔️
Status: Completed by Derek Reynolds
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 19, 9:36 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
🧾
▶
2 Invoice Created Jan 19, 9:46 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00559162
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 14, 4:27 PM
Invoice #
SM-251595

Work Details (1)

Name Type Status Qty Amount Date
WL-03065989 Labor Open 0.25 $35.39 Jan 15, 10:35 AM

Details