Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338027 ↗ ServiceMax

Open Cities Health Center • Virtual Tech - Drop Shipment • PC

📍 Dunlap Clinic — 409 N. Dunlap St, Saint Paul MN, 55104

Jan 15, 2026 → Jan 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 20, 2026
✓ SLA Met (38 biz days early)
Active: 1 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 23, 2026
5 business days (not counted)
1d
▶ Clock Running
Status: L2 Review
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 23 Awaiting Parts ⏸ Paused 5 —
Jan 23 → Jan 26 L2 Review ▶ Running 1 1
Jan 26 → Jan 26 Entered ▶ Running 0 1
Jan 26 → Jan 26 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 6.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
0.0 days
Created: Jan 15, 2026 Due: Mar 20, 2026 Completed: Jan 26, 2026 (53 days early)
📅
7.0 days Total Age
⏱️
6.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
4.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559162
EKG Issue
Closed
Model: Welch Allyn - CP-150 Model Type: EKG Custom Field: Notes: Asset ID: 13264036 Site: Open Cities Health Center - Dunlap Clinic Department: Health ClinicDepreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 100022842322
Priority
High
Origin
Phone
Reason
New Case
Contact
Todd Moultrie
Owner
Derek Reynolds
Created
Jan 14, 2026
Work Orders from this Case (4)
WO-01337951 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 14, 2026 • Closed: Jan 15, 2026
WO-01338027 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 15, 2026 • Closed: Jan 26, 2026
WO-01338043 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 15, 2026 • Closed: Jan 21, 2026
WO-01349242 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 3, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 210 days old
🚨
Primary Delay 6.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
6.0d / 3.0d SLA
L2 Review
2.0d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-23 DSR Part Link:

https://www.ups.com/track?track=yes&trackNums=1Z1286670366936199&loc=en_US&requester=ST/trackdetails

🔧 Work Performed
Drop shipmnet of part needed.
🔍 Technician Findings
Drop shipmnet of part needed.
⚠️ Problem Description
Model: Welch Allyn - CP-150 Model Type: EKG Custom Field: Notes: Asset ID: 13264036 Site: Open Cities Health Center - Dunlap Clinic Department: Health ClinicDepreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 100022842322 https://www.ebiotrack.com/workorder.php?wo=70949

Timeline

📞
Case Linked Jan 14, 4:26 PM
Case Number: 00559162
Subject: EKG Issue
Status: Closed
📋
▶
3 Work Order Created Jan 15, 10:41 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088358
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Jan 23, 9:36 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Melissa Barrett
From: Awaiting Parts
To: L2 Review
Duration in Previous: 7d 22h
⏳ 2.0 business days
🆕
▶
5 Status: Entered Jan 26, 9:36 AM
Status: Entered → Labor Added → Status: Assigned → Technician Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.13333333333333
👷
Status: Assigned by Derek Reynolds
From: Entered
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
✔️
Status: Completed by Derek Reynolds
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 27, 4:29 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252380

Bottlenecks

Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00559162
Closed
📦
Parts Order 00088358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 15, 10:41 AM
Invoice #
SM-252380

Work Details (3)

Name Type Status Qty Amount Date
WL-03076352 Parts Open 1 $159.30 Jan 23, 9:36 AM
WL-03076353 Expenses Open 1 $14.31 Jan 23, 9:36 AM
WL-03078842 Labor Open 0.13333333333333 $18.87 Jan 26, 9:39 AM

Details