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WO-01349242 ↗ ServiceMax

Open Cities Health Center • Virtual Tech - Drop Shipment • PC

📍 Dunlap Clinic — 409 N. Dunlap St, Saint Paul MN, 55104

Feb 3, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 20, 2026
✓ SLA Met (18 biz days early)
Active: 0 biz days
Paused: 14 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Feb 3 → Feb 24, 2026
14 business days (not counted)
▶ Clock Running
Status: L2 Review
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 3, 2026 Invoiced: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 24 Awaiting Parts ⏸ Paused 14 —
Feb 24 → Feb 24 L2 Review ▶ Running 0 0
Feb 24 → Feb 24 Completed ▶ Running 0 0
Dispatch 0.0d
Material Management 15.0d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Feb 3, 2026 Due: Mar 20, 2026 Completed: Feb 24, 2026 (24 days early)
📅
15.0 days Total Age
⏱️
15.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
14.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559162
EKG Issue
Closed
Model: Welch Allyn - CP-150 Model Type: EKG Custom Field: Notes: Asset ID: 13264036 Site: Open Cities Health Center - Dunlap Clinic Department: Health ClinicDepreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 100022842322
Priority
High
Origin
Phone
Reason
New Case
Contact
Todd Moultrie
Owner
Derek Reynolds
Created
Jan 14, 2026
Work Orders from this Case (4)
WO-01337951 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 14, 2026 • Closed: Jan 15, 2026
WO-01338027 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 15, 2026 • Closed: Jan 26, 2026
WO-01338043 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 15, 2026 • Closed: Jan 21, 2026
WO-01349242 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 3, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
15.0d / 3.0d SLA
L2 Review
0.1d
Completed
0.3d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
sourced and shipped parts needed to site
🔍 Technician Findings
shipped parts needed to site
⚠️ Problem Description
Model: Welch Allyn - CP-150 Model Type: EKG Custom Field: Notes: Asset ID: 13264036 Site: Open Cities Health Center - Dunlap Clinic Department: Health ClinicDepreciation Start Date:Physical Location: Procedure RoomDepreciation Term: yrsSerial #: 100022842322 https://www.ebiotrack.com/workorder.php?wo=71335

Timeline

📞
Case Linked Jan 14, 4:26 PM
Case Number: 00559162
Subject: EKG Issue
Status: Closed
🚨 13.9 business days
📋
▶
3 Work Order Created Feb 3, 8:52 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089565
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 15.0 business days
🔩
▶
2 2x Parts Added Feb 24, 10:35 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 21d 1h
✔️
Status: Completed by Wendy Argueta Feb 24, 11:29 AM
From: L2 Review
To: Completed
Duration in Previous: 53m
⏱️
▶
3 Labor Added Feb 24, 1:44 PM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 2h 15m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Feb 27, 11:00 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255184

Bottlenecks

Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00559162
Closed
📦
Parts Order 00089565
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 3, 8:52 AM
Invoice #
SM-255184

Work Details (3)

Name Type Status Qty Amount Date
WL-03117403 Parts Open 1 $75.42 Feb 24, 10:35 AM
WL-03117404 Expenses Open 1 $15.60 Feb 24, 10:35 AM
WL-03117789 Labor Open 0.033333333333333 $4.72 Feb 24, 1:44 PM

Details