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← WO Overview

WO-01341285 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Paoli Hospital — 255 W. Lancaster Ave, Paoli PA, 19301

Feb 2, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 16, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
0d
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 3 Scheduled ▶ Running 1 1
Dispatch 0.9d
Coordinators 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Coordinators
1.2 days
Billing
1.4 days
Over SLA
Created: Feb 2, 2026 Due: Feb 16, 2026 Completed: Feb 3, 2026 (13 days early)
📅
2.0 days Total Age
⏱️
2.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564238
URGENT Philips WO Request
Closed
Paid Preventative Maintenance for [V60 Ventilator]
Priority
High
Origin
Email
Reason
New Case
Contact
John Hensley
Owner
Kimberly Hardison
Created
Feb 2, 2026
Work Orders from this Case (10)
WO-01341285 (current) Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341286 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341287 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341289 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 21, 2026
WO-01341290 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
WO-01341291 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341292 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341293 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341294 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
WO-01341295 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay 2.5 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - WO on demand. Dispatching to Rodney for 02/05 and he will let us know when to update based on when he has device.


🔧 Work Performed
Region 4 TpC PM 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
Paid Preventative Maintenance for [V60 Ventilator]
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 2, 9:06 AM
Case Number: 00564238
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 2, 10:25 AM
Work Order: WO-01341285
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Feb 2, 5:16 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 6h 51m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-05T13:00:00.000+0000
⏱️
▶
2 4x Labor Added Feb 3, 3:15 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21h 59m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 5, 12:14 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 52m
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 50m

Bottlenecks

Entered
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00564238
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 5, 8:00 AM
Created
Feb 2, 10:25 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03089674 Labor Open 2.25 $150.00 Feb 3, 3:15 PM
WL-03089675 Labor Open 1 $155.00 Feb 3, 3:15 PM
WL-03089676 Expenses Open 1 $0.00 Feb 3, 3:15 PM
WL-03089677 Travel Open 41 $0.00 Feb 3, 3:15 PM
WL-03093044 Labor Open 0.016666666666667 $38.00 Feb 5, 12:14 PM

Details