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WO-01341286 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Paoli Hospital — 255 W. Lancaster Ave, Paoli PA, 19301

Feb 2, 2026 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 16, 2026
✓ SLA Met (6 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
0d
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 5 Scheduled ▶ Running 3 3
Dispatch 0.9d
Coordinators 3.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Coordinators
3.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 2, 2026 Due: Feb 16, 2026 Completed: Feb 5, 2026 (11 days early)
📅
4.0 days Total Age
⏱️
3.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564238
URGENT Philips WO Request
Closed
Paid Preventative Maintenance for [V60 Ventilator]
Priority
High
Origin
Email
Reason
New Case
Contact
John Hensley
Owner
Kimberly Hardison
Created
Feb 2, 2026
Work Orders from this Case (10)
WO-01341285 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341286 (current) Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341287 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341289 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 21, 2026
WO-01341290 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
WO-01341291 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341292 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341293 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341294 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
WO-01341295 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay 3.2 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - WO on demand. Dispatching to Rodney for 02/05 and he will let us know when to update based on when he has device.


🔧 Work Performed
Region 4 TpC PM 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
Paid Preventative Maintenance for [V60 Ventilator]
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 2, 9:06 AM
Case Number: 00564238
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 2, 10:27 AM
Work Order: WO-01341286
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Feb 2, 5:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 6h 49m
⏳ 3.8 business days
⏱️
▶
2 5x Labor Added Feb 5, 1:32 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 20h, 0m
⏱️
Labor Added Feb 5, 2:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 5, 2:39 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 5m
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 31m
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 50m

Bottlenecks

Entered
Duration: 6.8 business hours (threshold: 4.0 business hours)
Exceeded by 2.8 business hours
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00564238
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 5, 8:00 AM
Created
Feb 2, 10:27 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03093185 Labor Open 1.5 $0.00 Feb 5, 1:32 PM
WL-03093186 Labor Open 2.5 $150.00 Feb 5, 1:32 PM
WL-03093187 Labor Open 0.25 $155.00 Feb 5, 1:32 PM
WL-03093188 Expenses Open 1 $0.00 Feb 5, 1:32 PM
WL-03093189 Travel Open 41 $0.00 Feb 5, 1:32 PM
WL-03093420 Labor Open 0.016666666666667 $38.00 Feb 5, 2:21 PM

Details