Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 16, 2026
✗ SLA Missed (4 biz days late)
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 9 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 21, 2026
4 business days (counted)
Running total: 13 of ? biz days used
Created: Feb 2, 2026
Completed: Feb 21, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 2 → Feb 2 |
Created |
▶ Running
|
0 |
0 |
| Feb 2 → Feb 5 |
Scheduled |
▶ Running
|
3 |
3 |
| Feb 5 → Feb 5 |
Entered |
▶ Running
|
0 |
3 |
| Feb 5 → Feb 16 |
Ready for Scheduling |
▶ Running
|
6 |
9 |
| Feb 16 → Feb 21 |
Scheduled |
▶ Running
|
4 |
13 |
Dispatch
0.8 days
Over SLA
Coordinators
13.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 2, 2026
Due: Feb 16, 2026
Completed: Feb 21, 2026 (4 days late)
⏱️
6.6d in Ready for Scheduling
Longest Stage
🔄
7 transitions
Status Changes
⚠️
11.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00564238
URGENT Philips WO Request
Closed
Paid Preventative Maintenance for [V60 Ventilator]
Work Orders from this Case (10)
WO-01341285
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341286
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341287
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341289 (current)
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 21, 2026
WO-01341290
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
WO-01341291
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 5, 2026
WO-01341292
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341293
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01341294
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
WO-01341295
Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 2, 2026 • Closed: Feb 2, 2026
🚨
Primary Delay
6.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay
11.6 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
7.2d
/ 2.0d SLA
Ready for Scheduling
6.6d
/ 1.0d SLA
Ready to Bill
1.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
02/16/2026 RArnold - Device is in biomed per PCO. Dispatching to Rodney for tomorrow
02/11/2026 RFosbury emailed John Hensley hensleyj@mlhs.org to check status of device.
02/05/2026 RFosbury pulled for patient use. POC will reach out to reschedule.
02/02/2026 RArnold - WO on demand. Dispatching to Rodney for 02/05 and he will let us know when to update based on when he has device.
🔧
Work Performed
Region 4 TpC PM 2025
🔍
Technician Findings
NONE
⚠️
Problem Description
Paid Preventative Maintenance for [V60 Ventilator]
📄
Description
V60 Ventilator
📞
Call Description
PM - Trade - Customer Value PM
📅
WO-01341289 - Preventive Maintenance - V60 Vent - Paoli - Paoli Hospital
Feb 17, 2026 8:00am – 5:00pm
Work Order: WO-01341289
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14404932
Location: Paoli Hospital
Address: 255 W. Lancaster Ave, Paoli, PA 19301
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100192988
Contact Name: John Hensley
Contact Phone: 484 565 1624
Contact Email: h
Timeline
📞
Case Number:
00564238
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01341289
Type:
Preventive Maintenance
Priority:
PC
👷
📅
Scheduled For:
2026-02-05T13:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
6h 44m
🆕
From:
Scheduled, Entered
To:
Entered, Ready for Scheduling
Duration in Previous:
2d 21h, 0m
📅
👷
Technician:
Rodney Charles
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
10d 22h
📅
📅
Scheduled For:
2026-02-17T13:00:00.000+0000
⏱️
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
4d 22h, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
4d 0h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
1d 3h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
12h 36m
Bottlenecks
Entered
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Rodney Charles
Scheduled
Feb 17, 8:00 AM
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03115171 |
Labor |
Open |
1.5 |
$0.00 |
Feb 21, 11:11 AM |
| WL-03115172 |
Labor |
Open |
2.5 |
$150.00 |
Feb 21, 11:11 AM |
| WL-03115173 |
Labor |
Open |
1.5 |
$155.00 |
Feb 21, 11:11 AM |
| WL-03115174 |
Travel |
Open |
41 |
$0.00 |
Feb 21, 11:11 AM |
| WL-03119255 |
Labor |
Open |
0.016666666666667 |
$38.00 |
Feb 25, 11:11 AM |