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WO-01349218 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Chamberlayne — 5246 Chamberlayne Rd, Richmond VA, 23227

Feb 2, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 16, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 3 Assigned ▶ Running 1 1
Feb 3 → Feb 3 Tech On Site ▶ Running 0 1
Coordinators 1.3d
Field Work 0.1d
Billing 17.0d
✓ SLA Met
Coordinators
1.3 days
Over SLA
Field Work
0.1 days
Billing
17.0 days
Over SLA
Created: Feb 2, 2026 Due: Feb 16, 2026 Completed: Feb 3, 2026 (13 days early)
📅
1.3 days Total Age
⏱️
17.0d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00548884
Oak Street Health - 48 Hour - 124638: New Work Order Assigned
Closed
Work Order #124638 Work Order Description: EKG as it is not working again and light on lead connection is orange.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ericka Burcher
Owner
Virtual Tech
Created
Dec 4, 2025
Work Orders from this Case (4)
WO-01318776 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 4, 2025 • Closed: Feb 2, 2026
WO-01349218 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01349262 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 3, 2026 • Closed: Feb 3, 2026
WO-01349266 Invoiced
Depot • Samuel A Klein
Created: Feb 3, 2026 • Closed: Jul 23, 2026
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 17.0 days stuck in "Ready to Bill"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

1-5 DSR Sent email with Parts BackOrder status.

🔧 Work Performed
Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:_____125010000447_______) Battery Date Code = ___2025____ Battery Test - No Load - (> 12.5VDC) = ___12.91____VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ___12.55____VDC Current Test - Power OFF - (< 250uA) = ___117.86____uA Current Test - Power ON - (< 1.1A) = ____0.32___A Current Test - Charging voltage (13.0 - 14.7 VDC) = ___13.64____VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Was able to duplicate issue. Unit was able to read the leads, but had intermediate loss of connection and also thought lead 3 and lead 4 were switched when they were not. Unit will need a new battery, WiFi antenna, paper, lead wires and clips
⚠️ Problem Description
Work Order #124638 EKG as it is not working again and light on lead connection is orange. Burdick - ELI 280 Asset ID# 12946609 S/N: 123110000954 https://www.ebiotrack.com/workorder.php?wo=71331
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Dec 4, 12:31 PM
Case Number: 00548884
Subject: Oak Street Health - 48 Hour - 124638: New Work Order Assigned
Status: Closed
🚨 40.0 business days
📋
2 Work Order Created Feb 2, 4:55 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔧
2 Status: Tech On Site Feb 3, 9:34 AM
Status: Tech On Site → 7x Parts Added
🔩
7x Parts Added
Type: Parts, Labor
Status: Open
Qty: 1
✔️
2 Status: Completed Feb 3, 10:19 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Samuel Klein
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Feb 4, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 10m
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 3h
🧾
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00548884
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Feb 2, 4:55 PM
Invoice #
SM-255246

Work Details (7)

Name Type Status Qty Amount Date
WL-03089170 Parts Open 1 $41.85 Feb 3, 9:39 AM
WL-03089171 Parts Open 1 $139.73 Feb 3, 9:39 AM
WL-03089172 Parts Open 1 $41.85 Feb 3, 9:39 AM
WL-03089173 Parts Open 1 $40.49 Feb 3, 9:39 AM
WL-03089174 Parts Open 1 $24.70 Feb 3, 9:39 AM
WL-03089175 Labor Open 1 $122.57 Feb 3, 9:39 AM
WL-03089176 Labor Open 1 $122.57 Feb 3, 9:39 AM

Details