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WO-01349262 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Chamberlayne — 5246 Chamberlayne Rd, Richmond VA, 23227

Feb 3, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 17, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
0d
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Tech On Site ▶ Running 0 0
Coordinators 0.5d
Field Work 0.0d
Billing 17.0d
✓ SLA Met
Coordinators
0.5 days
Field Work
0.0 days
Billing
17.0 days
Over SLA
Created: Feb 3, 2026 Due: Feb 17, 2026 Completed: Feb 3, 2026 (14 days early)
📅
0.5 days Total Age
⏱️
17.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
16.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00548884
Oak Street Health - 48 Hour - 124638: New Work Order Assigned
Closed
Work Order #124638 Work Order Description: EKG as it is not working again and light on lead connection is orange.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ericka Burcher
Owner
Virtual Tech
Created
Dec 4, 2025
Work Orders from this Case (4)
WO-01318776 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 4, 2025 • Closed: Feb 2, 2026
WO-01349218 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01349262 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 3, 2026 • Closed: Feb 3, 2026
WO-01349266 Invoiced
Depot • Samuel A Klein
Created: Feb 3, 2026 • Closed: Jul 23, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 17.0 days stuck in "Ready to Bill"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:______123230002101______) Battery Date Code = ___2025____ Battery Test - No Load - (> 12.5VDC) = ____12.88___VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ___12.59____VDC Current Test - Power OFF - (< 250uA) = ___107.98____uA Current Test - Power ON - (< 1.1A) = ___0.034____A Current Test - Charging voltage (13.0 - 14.7 VDC) = ___14.04____VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Was not able to duplicate any issues. Unit is in good, clean condition and functioning correctly. Adding more paper to Hotswap. No other parts are needed.
⚠️ Problem Description
Work Order #124638 EKG as it is not working again and light on lead connection is orange. Burdick - ELI 280 Asset ID: 13253984 S/N: 120390000279 https://www.ebiotrack.com/workorder.php?wo=71342
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Dec 4, 12:31 PM
Case Number: 00548884
Subject: Oak Street Health - 48 Hour - 124638: New Work Order Assigned
Status: Closed
🚨 41.0 business days
📋
Work Order Created Feb 3, 10:28 AM
Work Order: WO-01349262
Type: Virtual Tech - Depot
Priority: PC
🔩
▶
2 3x Parts Added Feb 3, 2:20 PM
3x Parts Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Feb 3, 2:26 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Samuel Klein
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Samuel Klein Feb 3, 2:48 PM
From: Completed
To: Closed
Duration in Previous: 17m
📄
Status: Ready to Bill by Diane Patton Feb 4, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 44m
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 3h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00548884
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Feb 3, 10:28 AM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-03089553 Parts Open 1 $40.49 Feb 3, 2:20 PM
WL-03089554 Labor Open 1 $122.57 Feb 3, 2:20 PM
WL-03089555 Labor Open 1 $122.57 Feb 3, 2:20 PM
WL-03089556 Parts Open 1 $58.39 Feb 3, 2:22 PM

Details