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WO-01349266 ↗ ServiceMax

Oak Street Health • Depot • PC

📍 Oak Street Health - Chamberlayne — 5246 Chamberlayne Rd, Richmond VA, 23227

Feb 3, 2026 → Jul 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 17, 2026
✗ SLA Missed (34 biz days late)
Active: 43 biz days
Paused: 75 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Feb 3 → Mar 10, 2026
24 business days (not counted)
24d
▶ Clock Running
Status: Reschedule
Mar 10 → Apr 13, 2026
24 business days (counted)
Running total: 24 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Awaiting Parts
Apr 13 → Jun 15, 2026
44 business days (not counted)
11d
▶ Clock Running
Status: On Hold
Jun 15 → Jul 1, 2026
11 business days (counted)
Running total: 35 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 1 → Jul 13, 2026
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Jul 13 → Jul 23, 2026
8 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Feb 3, 2026 Completed: Jul 23, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Mar 10 Awaiting Parts ⏸ Paused 24 —
Mar 10 → Apr 13 Reschedule ▶ Running 24 24
Apr 13 → Jun 15 Awaiting Parts ⏸ Paused 44 —
Jun 15 → Jul 1 On Hold ▶ Running 11 35
Jul 1 → Jul 13 Awaiting Parts ⏸ Paused 7 —
Jul 13 → Jul 23 Reschedule ▶ Running 8 43
Jul 23 → Jul 23 Tech On Site ▶ Running 0 43
Material Management 77.1d
Holding 11.7d (excluded)
Coordinators 34.3d
Field Work 0.1d
Billing 4.9d
✗ SLA Missed
Material Management
77.1 days
Over SLA
Holding (excluded from total)
11.7 days
Coordinators
34.3 days
Over SLA
Field Work
0.1 days
Billing
4.9 days
Over SLA
Created: Feb 3, 2026 Due: Feb 17, 2026 Completed: Jul 23, 2026 (155 days late)
📅
119.0 days Total Age
⏱️
44.6d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
104.0d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548884
Oak Street Health - 48 Hour - 124638: New Work Order Assigned
Closed
Work Order #124638 Work Order Description: EKG as it is not working again and light on lead connection is orange.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ericka Burcher
Owner
Virtual Tech
Created
Dec 4, 2025
Work Orders from this Case (4)
WO-01318776 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 4, 2025 • Closed: Feb 2, 2026
WO-01349218 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 2, 2026 • Closed: Feb 3, 2026
WO-01349262 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 3, 2026 • Closed: Feb 3, 2026
WO-01349266 (current) Invoiced
Depot • Samuel A Klein
Created: Feb 3, 2026 • Closed: Jul 23, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 44.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 104.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.3d / 0.5d SLA
Awaiting Parts
77.1d / 3.0d SLA
Reschedule
34.0d / 2.0d SLA
On Hold
11.7d
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:______119250000731______) Battery Date Code = ___2025____ Battery Test - No Load - (> 12.5VDC) = ___12.89____VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ____12.53___VDC Current Test - Power OFF - (< 250uA) = ___112____uA Current Test - Power ON - (< 1.1A) = ___0.48____A Current Test - Charging voltage (13.0 - 14.7 VDC) = ____13.23___VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Unit will need Paper Tray, Paper tray label, battery, and lead wires replaced to complete Hotswap. Performing Repairs/PM to unit.
⚠️ Problem Description
Burdick - ELI 280 Asset ID: 13210642 S/N: 119250000448 https://www.ebiotrack.com/workorder.php?wo=71344
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Dec 4, 12:31 PM
Case Number: 00548884
Subject: Oak Street Health - 48 Hour - 124638: New Work Order Assigned
Status: Closed
🚨 41.0 business days
📋
Work Order Created Feb 3, 10:46 AM
Work Order: WO-01349266
Type: Depot
Priority: PC
📦
▶
2 Parts Requested Feb 3, 1:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Assigned
To: Awaiting Parts
Duration in Previous: 2h 32m
🚨 25.0 business days
💵
▶
2 Expenses Added Mar 10, 9:24 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Samuel Klein
From: Awaiting Parts
To: Reschedule
Duration in Previous: 34d 19h
🚨 25.0 business days
📦
Status: Awaiting Parts by Ryan Schwochow Apr 13, 2:48 PM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 34d 5h
🚨 45.0 business days
📦
▶
3 Parts Requested Jun 15, 2:18 PM
Parts Requested → 2x Parts Added → Status: On Hold
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
⏸️
Status: On Hold by Audrey Tharp
From: Awaiting Parts
To: On Hold
Duration in Previous: 62d 23h
🚨 12.0 business days
📦
Status: Awaiting Parts by Ryan Schwochow Jul 1, 2:00 PM
From: On Hold
To: Awaiting Parts
Duration in Previous: 15d 23h
📦
Parts Requested Jul 1, 2:31 PM
Order: 00098730
Status: Closed
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Jul 13, 9:09 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 19h
⚠️ 9.0 business days
🔩
▶
2 4x Parts Added Jul 23, 9:52 AM
4x Parts Added → Status: Tech On Site
🔧
Status: Tech On Site by Samuel Klein
From: Reschedule
To: Tech On Site
Duration in Previous: 10d 0h
🔩
Parts Added Jul 23, 10:03 AM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Jul 23, 10:25 AM
From: Tech On Site
To: Completed
Duration in Previous: 32m
🏁
Status: Closed by Samuel Klein Jul 23, 10:36 AM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Jul 27, 12:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Jul 31, 4:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 3h
🧾
▶
2 Invoice Created Jul 31, 4:21 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m

Bottlenecks

Awaiting Parts
Duration: 24.7 business days (threshold: 3.0 business days)
Exceeded by 21.7 business days
Reschedule
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Awaiting Parts
Duration: 44.6 business days (threshold: 3.0 business days)
Exceeded by 41.6 business days
Awaiting Parts
Duration: 7.7 business days (threshold: 3.0 business days)
Exceeded by 4.7 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📞
Case 00548884
Closed
📦
Parts Order 00089586
Closed
📦
Parts Order 00097823
Canceled
📦
Parts Order 00098730
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Feb 3, 10:46 AM
Invoice #
SM-269087

Work Details (10)

Name Type Status Qty Amount Date
WL-03136962 Expenses Open 1 $22.69 Mar 10, 9:24 AM
WL-03260923 Parts Open 1 $30.16 Jun 15, 2:20 PM
WL-03260924 Expenses Open 1 $22.69 Jun 15, 2:20 PM
WL-03291693 Parts Open 1 $322.65 Jul 13, 9:09 AM
WL-03291694 Expenses Open 1 $16.50 Jul 13, 9:09 AM
WL-03304090 Parts Open 1 $24.70 Jul 23, 9:52 AM
WL-03304091 Parts Open 1 $207.45 Jul 23, 9:52 AM
WL-03304092 Labor Open 1 $122.57 Jul 23, 9:52 AM
WL-03304093 Labor Open 1 $122.57 Jul 23, 9:52 AM
WL-03304117 Parts Open 1 $58.39 Jul 23, 10:03 AM

Details