Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✗ SLA Missed (10 biz days late)
🕐 Clock stopped: Canceled (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 3 of ? biz days used
15d
▶ Clock Running
Status: Entered
Feb 6 → Mar 2, 2026
15 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 3, 2026
Canceled: Mar 2, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 3 → Feb 4 |
Created |
▶ Running
|
1 |
1 |
| Feb 4 → Feb 4 |
Assigned |
▶ Running
|
0 |
1 |
| Feb 4 → Feb 5 |
Scheduled |
▶ Running
|
1 |
2 |
| Feb 5 → Feb 6 |
Tech On Site |
▶ Running
|
1 |
3 |
| Feb 6 → Mar 2 |
Entered |
▶ Running
|
15 |
18 |
Dispatch
16.6 days
Over SLA
Field Work
1.7 days
Over SLA
Created: Feb 3, 2026
Due: Feb 13, 2026
Completed: Mar 2, 2026 (16 days late)
⏱️
15.0d in Entered
Longest Stage
🔄
5 transitions
Status Changes
⚠️
16.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00564619
GE ultrasound install WOs
Closed
GE ULS Install - Sutter
Work Orders from this Case (11)
WO-01349414
Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 6, 2026
WO-01349416
Canceled
Installation
Created: Feb 3, 2026
WO-01349418
Canceled
Installation
Created: Feb 3, 2026
WO-01349419
Canceled
Installation
Created: Feb 3, 2026
WO-01349421 (current)
Canceled
Installation
Created: Feb 3, 2026
WO-01349422
Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 6, 2026
WO-01349424
Canceled
Installation
Created: Feb 3, 2026
WO-01349425
Canceled
Installation
Created: Feb 3, 2026
WO-01349426
Canceled
Installation
Created: Feb 3, 2026
WO-01349427
Canceled
Installation
Created: Feb 3, 2026
WO-01349428
Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 13, 2026
🚨
Primary Delay
15.0 days stuck in "Entered"
⏱️
Total Delay
16.3 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
1.9d
/ 2.0d SLA
Tech On Site
1.7d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
02.05.26- NWillick- Site reported that ultrasound was installed prior to our visit. Cancelling.
⚠️
Problem Description
GE ULS Install - Sutter
📄
Description
GE Healthcare - Venue Go Ultrasound
📞
Call Description
GE ULS Install - Sutter
Timeline
📞
Case Number:
00564619
Subject:
GE ultrasound install WOs
Status:
Closed
📋
Work Order:
WO-01349421
Type:
Installation
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
20h 59m
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
4m
📅
Scheduled For:
2026-02-05T17:00:00.000+0000
📅
Scheduled For:
2026-02-05T20:00:00.000+0000
📅
Scheduled For:
2026-02-06T00:00:00.000+0000
📅
Scheduled For:
2026-02-05T22:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1d 1h
🆕
From:
Tech On Site
To:
Entered
Duration in Previous:
1d 5h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
23d 12h
Bottlenecks
Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Entered
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days