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WO-01349428 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SUTTER TRACY COMMUNITY HOSPITAL — 1420 N TRACY BLVD, TRACY CA, 95376-3451

Feb 3, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
1d
▶ Clock Running
Status: Created
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 13, 2026
7 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 4 Created ▶ Running 1 1
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → Feb 13 Scheduled ▶ Running 7 8
Dispatch 1.5d
Coordinators 7.8d
Field Work 0.4d
Billing 2.5d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
7.8 days
Over SLA
Field Work
0.4 days
Billing
2.5 days
Created: Feb 3, 2026 Due: Feb 13, 2026 Completed: Feb 14, 2026 (on time)
📅
8.5 days Total Age
⏱️
10.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
16.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00564619
GE ultrasound install WOs
Closed
GE ULS Install - Sutter
Priority
Standard
Origin
Email
Reason
New Case
Contact
Franky Miran
Owner
Sherry Reich
Created
Feb 3, 2026
Work Orders from this Case (11)
WO-01349414 Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 6, 2026
WO-01349416 Canceled
Installation
Created: Feb 3, 2026
WO-01349418 Canceled
Installation
Created: Feb 3, 2026
WO-01349419 Canceled
Installation
Created: Feb 3, 2026
WO-01349421 Canceled
Installation
Created: Feb 3, 2026
WO-01349422 Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 6, 2026
WO-01349424 Canceled
Installation
Created: Feb 3, 2026
WO-01349425 Canceled
Installation
Created: Feb 3, 2026
WO-01349426 Canceled
Installation
Created: Feb 3, 2026
WO-01349427 Canceled
Installation
Created: Feb 3, 2026
WO-01349428 (current) Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 10.0 days stuck in "Closed"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
12.0d / 1.0d SLA
WO Correction Needed
2.0d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-4 Mburris and set with Gina 2-12 10am

🔧 Work Performed
Installed ultrasound unit
🔍 Technician Findings
Ultrasound needs to be installed
⚠️ Problem Description
GE ULS Install - Sutter
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
GE ULS Install - Sutter

Timeline

📞
Case Linked Feb 3, 7:55 AM
Case Number: 00564619
Subject: GE ultrasound install WOs
Status: Closed
📋
Work Order Created Feb 3, 3:05 PM
Work Order: WO-01349428
Type: Installation
Priority: PC
👷
▶
4 Technician Assigned Feb 4, 12:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Entered
To: Assigned
Duration in Previous: 21h 49m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-12T18:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4m
⚠️ 7.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 12, 5:23 PM
Scheduled For: 2026-02-13T23:00:00.000+0000
✔️
Status: Completed by Justin Armas Feb 13, 3:46 PM
From: Scheduled
To: Completed
Duration in Previous: 9d 2h
⏱️
▶
2 5x Labor Added Feb 13, 9:26 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 5h 41m
🚨 10.3 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Mar 2, 2:57 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 16d 17h
⏳ 2.0 business days
🏁
Status: Closed by Justin Armas Mar 3, 11:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 8h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 5, 7:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 10:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 41m
💰
▶
2 Status: Invoiced Mar 5, 11:27 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255653

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564619
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Feb 13, 6:00 PM
Created
Feb 3, 3:05 PM
Invoice #
SM-255653

Work Details (5)

Name Type Status Qty Amount Date
WL-03106030 Labor Open 1.25 $525.00 Feb 13, 9:26 PM
WL-03106031 Labor Open 1 $0.00 Feb 13, 9:26 PM
WL-03106032 Labor Open 2 $100.00 Feb 13, 9:26 PM
WL-03106033 Travel Open 86 $0.00 Feb 13, 9:26 PM
WL-03106034 Travel Open 86 $0.00 Feb 13, 9:26 PM

Details