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WO-01349422 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 STOCKTON SURGERY CENTER — 8011 DON AVE, STOCKTON CA, 95209-2841

Feb 3, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met (5 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
1d
▶ Clock Running
Status: Created
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 4 Created ▶ Running 1 1
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → Feb 5 Scheduled ▶ Running 1 2
Feb 5 → Feb 6 Tech On Site ▶ Running 1 3
Dispatch 1.5d
Coordinators 1.8d
Field Work 1.7d
Billing 13.1d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
1.8 days
Field Work
1.7 days
Over SLA
Billing
13.1 days
Over SLA
Created: Feb 3, 2026 Due: Feb 13, 2026 Completed: Feb 6, 2026 (7 days early)
📅
3.5 days Total Age
⏱️
13.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
18.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564619
GE ultrasound install WOs
Closed
GE ULS Install - Sutter
Priority
Standard
Origin
Email
Reason
New Case
Contact
Franky Miran
Owner
Sherry Reich
Created
Feb 3, 2026
Work Orders from this Case (11)
WO-01349414 Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 6, 2026
WO-01349416 Canceled
Installation
Created: Feb 3, 2026
WO-01349418 Canceled
Installation
Created: Feb 3, 2026
WO-01349419 Canceled
Installation
Created: Feb 3, 2026
WO-01349421 Canceled
Installation
Created: Feb 3, 2026
WO-01349422 (current) Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 6, 2026
WO-01349424 Canceled
Installation
Created: Feb 3, 2026
WO-01349425 Canceled
Installation
Created: Feb 3, 2026
WO-01349426 Canceled
Installation
Created: Feb 3, 2026
WO-01349427 Canceled
Installation
Created: Feb 3, 2026
WO-01349428 Invoiced
Installation • Justin Armas
Created: Feb 3, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 13.0 days stuck in "Ready to Bill"
⏱️
Total Delay 18.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Unit already installed
🔍 Technician Findings
Unit has already been installed
⚠️ Problem Description
GE ULS Install - Sutter
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
GE ULS Install - Sutter

Timeline

📞
Case Linked Feb 3, 7:55 AM
Case Number: 00564619
Subject: GE ultrasound install WOs
Status: Closed
📋
Work Order Created Feb 3, 2:55 PM
Work Order: WO-01349422
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Feb 4, 12:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 21h 50m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-05T17:00:00.000+0000
📅
Dispatch Scheduled by Justin Armas Feb 4, 11:51 PM
Scheduled For: 2026-02-05T18:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 4, 11:57 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2026-02-05T18:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Feb 5, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Feb 6, 5:59 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⚠️ 6.7 business days
⏱️
Labor Added Feb 17, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 11:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 17h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 10:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 22h
💰
▶
2 Status: Invoiced Mar 5, 11:27 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255653

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

📞
Case 00564619
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Justin Armas
Scheduled
Feb 5, 1:00 PM
Created
Feb 3, 2:55 PM
Invoice #
SM-255653

Work Details (6)

Name Type Status Qty Amount Date
WL-03096026 Labor Open 1 $450.00 Feb 6, 5:59 PM
WL-03096027 Labor Open 1 $0.00 Feb 6, 5:59 PM
WL-03096028 Labor Open 1.5 $450.00 Feb 6, 5:59 PM
WL-03096029 Travel Open 62 $0.00 Feb 6, 5:59 PM
WL-03096030 Travel Open 64 $0.00 Feb 6, 5:59 PM
WL-03108529 Labor Open 0.016666666666667 $38.00 Feb 17, 11:10 AM

Details