Q-00032303
Two Midmark Vetpro 1000's,
SN V1122884, the scaler tip is getting intermittent water
The technician will need to evaluate the unit and determine if additional parts are needed for repairs.
Part needed
1 PM kit, 002-10426-00
SN V2254251, needs PM and evaluation as the unit now has a constant stream of water coming from both the scaler and the drill but it is not the pedal.
Part needed
1 PM kit, 002-10426-00
02/17/2026 EMartin requested parts cancellation for dup WO per Joe Whalen
2/10 KKelch called Mercedes to schedule for 2/13 due to that being tech's next available between 12 and 2 pm. Customer confirmed. Call logged on WO-01349896
2/9 KKelch waiting for tracking to update prior to scheduling
2/9/2026jsells
Ship To Name: Blue Springs Animal Hospital
Ship To Address: 1201 US 40 Parts Order 89803
Ship To City/State: Blue Springs, MO 64015
Waybill (Tracking #): 1ZE444250371701081
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
LINE NO: 2.1 QTY: 1 ITEM: 002-10426-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 PM
02/05/2026 EMartin added Q-00032303 to WO
🔧Work Performed
wrong kit sent
🔍Technician Findings
pm due
⚠️Problem Description
Q-00032303
Two Midmark Vetpro 1000's,
SN V1122884, the scaler tip is getting intermittent water
The technician will need to evaluate the unit and determine if additional parts are needed for repairs.
Part needed
1 PM kit, 002-10426-00
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18162291544
Completed Feb 10, 2026
2/10 KKelch called Mercedes to schedule for 2/13 due to that being tech's next available between 12 and 2 pm. Customer confirmed. Call logged on WO-01349896
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: merfoote@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349896Location: BLUE SPRINGS ANIMAL HOSPITALAddress: 1201 SW US Highway 40 Blue Springs, MO 64015Device: VetPro 1000 (Series) V1122884Problem Description: Q-00032303
Two Midmark Vetpro 10
Feb 17, 2026 8:20am
@Thomas Langenberg
We have a couple questions for you.
What were you findings when troubleshoot the unit to find out why the scaler head was not getting constant water flow?what was wrong with the pm kit sent? this is the only kit for this model.
@Derek Reynolds @Dave Creditt @Craig Dempsey
Timeline
📞
Case Linked Feb 2, 2:42 PM
Case Number:00564488
Subject:HCP L2 Review
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Feb 5, 1:14 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Feb 5, 1:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:13m
⏳3.0 business days
📅
▶
3
Status: Ready for Scheduling Feb 9, 3:22 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2m
🗓️
▶
2
Status: Scheduled Feb 10, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-13T18:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Thomas LangenbergFeb 13, 12:46 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 3h
📦
▶
2
Parts Requested Feb 13, 1:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Thomas Langenberg
From:Tech On Site
To:Awaiting Parts
Duration in Previous:56m
⏳1.0 business days
🔩
2x Parts Added Feb 16, 9:45 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳1.0 business days
🆕
Status: Entered by Erin MartinFeb 17, 9:57 AM
From:Awaiting Parts
To:Entered
Duration in Previous:3d 20h
⚠️9.0 business days
🚫
Status: Canceled by Sherry ReichFeb 27, 7:58 AM
From:Entered
To:Canceled
Duration in Previous:9d 22h
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Entered
Duration: 9.0 business days (threshold: 4.0 business hours)