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WO-01349902 ↗ ServiceMax

BLUE SPRINGS ANIMAL HOSPITAL • Preventive Maintenance • PSM

📍 BLUE SPRINGS ANIMAL HOSPITAL — 1201 SW US Highway 40, Blue Springs MO, 64015

Feb 5, 2026 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (7 biz days late)
Active: 23 biz days
Paused: 17 biz days
🕐 Clock stopped: Invoiced (Apr 3, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 5, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 6 → Feb 8, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 8 → Feb 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 8 of ? biz days used
3d
▶ Clock Running
Status: Reschedule
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 11 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 3, 2026
6 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 18 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Mar 4 → Mar 27, 2026
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 2, 2026
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Completed
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 2 → Apr 3, 2026
1 business day (counted)
Running total: 23 of ? biz days used
Created: Feb 5, 2026 Invoiced: Apr 3, 2026
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 5 Awaiting Parts ⏸ Paused 0 —
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Feb 6 → Feb 8 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 8 → Feb 9 Ready for Scheduling ▶ Running 1 2
Feb 9 → Feb 10 Assigned ▶ Running 1 3
Feb 10 → Feb 13 Scheduled ▶ Running 3 6
Feb 13 → Feb 13 Tech On Site ▶ Running 0 6
Feb 13 → Feb 13 Tech Off Site ▶ Running 0 6
Feb 13 → Feb 13 Completed ▶ Running 0 6
Feb 13 → Feb 18 Incomplete ▶ Running 2 8
Feb 18 → Feb 23 Reschedule ▶ Running 3 11
Feb 23 → Mar 3 Scheduled ▶ Running 6 17
Mar 3 → Mar 3 Completed ▶ Running 0 17
Mar 3 → Mar 4 Reschedule ▶ Running 1 18
Mar 4 → Mar 27 Awaiting Parts ⏸ Paused 17 —
Mar 27 → Mar 27 Ready for Scheduling ▶ Running 0 18
Mar 27 → Mar 27 Assigned ▶ Running 0 18
Mar 27 → Apr 2 Scheduled ▶ Running 4 22
Apr 2 → Apr 2 Tech On Site ▶ Running 0 22
Apr 2 → Apr 2 Completed ▶ Running 0 22
Apr 2 → Apr 3 Incomplete ▶ Running 1 23
Dispatch 0.0d
Material Management 19.1d
Coordinators 25.7d
Field Work 1.0d
Incomplete 4.1d (excluded)
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
19.1 days
Over SLA
Coordinators
25.7 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
4.1 days
Billing
0.3 days
Created: Feb 5, 2026 Due: Mar 6, 2026 Completed: Apr 3, 2026 (27 days late)
📅
40.7 days Total Age
⏱️
18.0d in Awaiting Parts Longest Stage
🔄
27 transitions Status Changes
⚠️
32.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564488
HCP L2 Review
Closed
Q-00032303 Two Midmark Vetpro 1000's, SN V1122884, the scaler tip is getting intermittent water The technician will need to evaluate the unit and determine if additional parts are needed for repairs. Part needed 1 PM kit, 002-10426-00 SN V2254251, needs PM and evaluation as the unit now has a constant stream of water coming from both the scaler and the drill but it is not the pedal. Part needed 1 PM kit, 002-10426-00
Priority
High
Origin
Phone
Reason
New Case
Contact
Mercedes Foote
Owner
Erin Martin
Created
Feb 2, 2026
Work Orders from this Case (3)
WO-01349896 Canceled
Repair
Created: Feb 5, 2026
WO-01349900 Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Feb 5, 2026 • Closed: Apr 3, 2026
WO-01349902 (current) Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Feb 5, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 18.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 32.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
18.1d / 3.0d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Awaiting Parts - Customer
1.0d
Assigned
2.0d / 0.5d SLA
Scheduled
15.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Incomplete
4.1d
Reschedule
5.2d / 2.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/26 CDempsey- notified Tom of correction.

4/3 KWeiss, Closing w/o for dispatch to create a repair case. We can not quote a repair/parts from a PM w/o.

3/31/2026 CRamen spoke with Amanda and re-scheduled for Thursday 4/2/2026 with tech arrival between 8-10am. Call logged om WO-01349902


3/31/2026 CRamen per TLangenberg via teams chat: Good morning … I’ve been struggling with some back issues that Craig and Kaitlyn are aware. We are going to got need to move WO-01349900 and 01349902 in Blue Springs that were scheduled for today to Thursday please.. thanks much ..


3/27 KKelch called Mercedes to schedule for 3/31 between 12:30 and 2:30 pm. Customer confirmed. Call logged on WO-01349900

2/23 KKelch called Mercedes to schedule for 3/3 between 9 and 11 am. Customer confirmed. Call logged on WO-01349900

2/17 KKelch called Mercedes to schedule for 2/20 between 10 and 12 pm. Left VM. Call logged on WO-01349900

2/13 KWeiss, Created case and sent to sales for quoting.

2/10 KKelch called Mercedes to schedule for 2/13 due to that being tech's next available between 12 and 2 pm. Customer confirmed. Call logged on WO-01349896

2/7/26 RBerry- Found WO was placed in awaiting parts-customer after MM released WO to RFS. Placed WO back into RFS status.


02/05/2026 EMartin added Q-00032303 to WO

🔧 Work Performed
3/32026-performed pm found continuous water flow at the drill and scaler although with the scaler the foot pedal would pop and it shut off. I did not have adequate time to complete the pm and the evaluation w/ time constraints w/ the customer on my next call. Will need additional time to go back and trouble shoot properly. Had to wait 1 hour offsite for midmark tech support to get back to me. Per midmark tech support they believe the issue is in the foot pedal or the clipper valve. 4/2/2026-customer will need quote for clipper valve part#117-585 and a new foot pedal
🔍 Technician Findings
need correct pm kit in order to diagnose repair.
⚠️ Problem Description
Q-00032303 SN V2254251, needs PM and evaluation as the unit now has a constant stream of water coming from both the scaler and the drill but it is not the pedal. Part needed 1 PM kit, 002-10426-00
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 2, 2:42 PM
Case Number: 00564488
Subject: HCP L2 Review
Status: Closed
⏳ 4.0 business days
📋
Work Order Created Feb 5, 1:21 PM
Work Order: WO-01349902
Type: Preventive Maintenance
Priority: PSM
📦
▶
2 Parts Requested Feb 5, 1:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
📅
▶
2 Status: Ready for Scheduling Feb 5, 2:38 PM
Status: Ready for Scheduling → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 6, 8:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 18h 15m, 0m
⏳ 1.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Feb 7, 7:40 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 10h
⏳ 1.0 business days
👷
▶
2 Status: Assigned Feb 9, 9:13 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 10, 9:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-13T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 13, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
🚗
Status: Tech Off Site by Thomas Langenberg Feb 13, 1:43 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 56m
✔️
Status: Completed by Thomas Langenberg Feb 13, 4:53 PM
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 3h 9m, 0m
⏳ 2.9 business days
🔄
Status: Reschedule by Joseph Whalen Feb 18, 8:21 AM
From: Incomplete
To: Reschedule
Duration in Previous: 4d 15h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 12:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T15:00:00.000+0000
⚠️ 7.0 business days
✔️
Status: Completed by Thomas Langenberg Mar 3, 5:12 PM
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 8d 5h, 0m
⏱️
Labor Added Mar 3, 5:26 PM
Type: Labor
Status: Open
Qty: 0.66666666666667
📦
Status: Awaiting Parts by Kaitlyn Kelch Mar 4, 8:50 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 15h 38m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Mar 27, 10:36 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 23d 0h
👷
▶
4 Technician Assigned Mar 27, 10:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-31T17:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Mar 31, 11:55 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-02T16:00:00.000+0000, 2026-04-02T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 31, 12:08 PM
Scheduled For: 2026-04-02T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Apr 2, 10:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
✔️
Status: Completed by Thomas Langenberg Apr 2, 1:37 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 3h 31m, 0m
⏳ 2.0 business days
🏁
Status: Closed by Keith Weiss Apr 3, 6:57 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 5h
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Apr 8, 9:29 AM
From: Closed, Ready to Bill, Billing Review
To: Ready to Bill, Billing Review, Closed
Duration in Previous: 4d 14h, 0m
📄
Status: Ready to Bill by Diane Patton Apr 9, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 53m
💵
▶
2 Status: Billing Review Apr 9, 9:31 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Thomas Langenberg Apr 9, 11:41 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 9m
📄
▶
3 Status: Ready to Bill Apr 9, 12:00 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 62.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number: SM-258794

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00564488
Closed
📦
Parts Order 00089801
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Apr 2, 9:00 AM
Created
Feb 5, 1:21 PM
Invoice #
SM-258794

Work Details (2)

Name Type Status Qty Amount Date
WL-03093467 Expenses Open 1 $0.00 Feb 5, 2:41 PM
WL-03128515 Labor Open 0.66666666666667 $111.75 Mar 3, 5:26 PM

Details