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← WO Overview

WO-01349900 ↗ ServiceMax

BLUE SPRINGS ANIMAL HOSPITAL • Preventive Maintenance • PSM

📍 BLUE SPRINGS ANIMAL HOSPITAL — 1201 SW US Highway 40, Blue Springs MO, 64015

Feb 5, 2026 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (3 biz days late)
Active: 19 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 10, 2026
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 13, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 16 → Feb 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 23, 2026
5 business days (counted)
Running total: 8 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 3, 2026
6 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 15 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Mar 4 → Mar 27, 2026
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 15 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 2, 2026
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 5, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (21 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 10 Awaiting Parts ⏸ Paused 3 —
Feb 10 → Feb 10 Reschedule ▶ Running 0 0
Feb 10 → Feb 10 Assigned ▶ Running 0 0
Feb 10 → Feb 13 Scheduled ▶ Running 3 3
Feb 13 → Feb 13 Tech On Site ▶ Running 0 3
Feb 13 → Feb 13 Awaiting Parts ⏸ Paused 0 —
Feb 13 → Feb 16 Reschedule ▶ Running 0 3
Feb 16 → Feb 16 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 3
Feb 16 → Feb 23 Assigned ▶ Running 5 8
Feb 23 → Mar 3 Scheduled ▶ Running 6 14
Mar 3 → Mar 3 Tech On Site ▶ Running 0 14
Mar 3 → Mar 3 Tech Off Site ▶ Running 0 14
Mar 3 → Mar 3 Reschedule ▶ Running 0 14
Mar 3 → Mar 4 Completed ▶ Running 1 15
Mar 4 → Mar 27 Awaiting Parts ⏸ Paused 17 —
Mar 27 → Mar 27 Ready for Scheduling ▶ Running 0 15
Mar 27 → Mar 27 Assigned ▶ Running 0 15
Mar 27 → Apr 2 Scheduled ▶ Running 4 19
Apr 2 → Apr 2 Tech On Site ▶ Running 0 19
Dispatch 0.0d
Material Management 21.9d
Coordinators 22.6d
Field Work 1.4d
Incomplete 1.8d (excluded)
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
21.9 days
Over SLA
Coordinators
22.6 days
Over SLA
Field Work
1.4 days
Incomplete (excluded from total)
1.8 days
Billing
0.3 days
Created: Feb 5, 2026 Due: Mar 5, 2026 Completed: Apr 3, 2026 (28 days late)
📅
40.7 days Total Age
⏱️
18.0d in Awaiting Parts Longest Stage
🔄
27 transitions Status Changes
⚠️
33.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (3 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 13, 2026
Visit 2 Mar 3, 2026
Visit 3 Apr 2, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564488
HCP L2 Review
Closed
Q-00032303 Two Midmark Vetpro 1000's, SN V1122884, the scaler tip is getting intermittent water The technician will need to evaluate the unit and determine if additional parts are needed for repairs. Part needed 1 PM kit, 002-10426-00 SN V2254251, needs PM and evaluation as the unit now has a constant stream of water coming from both the scaler and the drill but it is not the pedal. Part needed 1 PM kit, 002-10426-00
Priority
High
Origin
Phone
Reason
New Case
Contact
Mercedes Foote
Owner
Erin Martin
Created
Feb 2, 2026
Work Orders from this Case (3)
WO-01349896 Canceled
Repair
Created: Feb 5, 2026
WO-01349900 (current) Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Feb 5, 2026 • Closed: Apr 3, 2026
WO-01349902 Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Feb 5, 2026 • Closed: Apr 3, 2026
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 18.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
21.9d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA
Scheduled
15.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Awaiting Parts - Customer
0.0d
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Completed
0.5d / 1.0d SLA
Incomplete
1.8d
Closed
4.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
WO Correction Needed
0.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/26 CDempsey- notified Tom of correction.

4/3 KWeiss, Closing w/o for dispatch to create a repair case. We can not quote for repairs/parts from a PM w/o.

3/31/2026 CRamen spoke with Amanda and re-scheduled for Thursday 4/2/2026 with tech arrival between 8-10am. Call logged om WO-01349902


3/31/2026 CRamen per TLangenberg via teams chat: Good morning … I’ve been struggling with some back issues that Craig and Kaitlyn are aware. We are going to got need to move WO-01349900 and 01349902 in Blue Springs that were scheduled for today to Thursday please.. thanks much ..

 


3/27 KKelch called Mercedes to schedule for 3/31 between 12:30 and 2:30 pm. Customer confirmed. Call logged on WO-01349900

2/23 KKelch called Mercedes to schedule for 3/3 between 9 and 11 am. Customer confirmed. Call logged on WO-01349900

2/17 KKelch called Mercedes to schedule for 2/20 between 10 and 12 pm. Left VM. Call logged on WO-01349900

2/16/26 RBerry- Found WO was placed into awaiting parts-customer. This is not the correct status. Tracking information is in PO. Placed WO into RFS. Removed delay code


2/10 KKelch called Mercedes to schedule for 2/13 due to that being tech's next available between 12 and 2 pm. Customer confirmed. Call logged on WO-01349896

2/10/2026jsells

Ship To Name: Blue Springs Animal Hospital Ship To Address: 1201 US 40 Parts Order 89803 Ship To City/State: Blue Springs, MO 64015 Waybill (Tracking #): 1ZE444250371701081 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 09-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10426-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 PM LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


02/05/2026 EMartin added Q-00032303 to WO

🔧 Work Performed
wrong kit sent. 3/3/2026-performed pm. Found scaler three wat valve at the hand piece is leaking air. spent 1 hr offsite waiting for midmark tech support to answere/callback. will need to follow up in the am. 4/2/2026-found tri block to be the issue unit requires complete pm kit #002-10721-00 customer will need quote for new triblock part#029-4650-00
🔍 Technician Findings
pm due
⚠️ Problem Description
Q-00032303 Two Midmark Vetpro 1000's, SN V1122884, the scaler tip is getting intermittent water The technician will need to evaluate the unit and determine if additional parts are needed for repairs. Part needed 1 PM kit, 002-10426-00
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 2, 2:42 PM
Case Number: 00564488
Subject: HCP L2 Review
Status: Closed
⏳ 4.0 business days
📋
Work Order Created Feb 5, 1:20 PM
Work Order: WO-01349900
Type: Preventive Maintenance
Priority: PSM
📦
▶
2 Parts Requested Feb 5, 1:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8m
⏳ 4.0 business days
🔄
▶
4 Status: Reschedule Feb 10, 9:12 AM
Status: Reschedule → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-13T18:00:00.000+0000
⏳ 3.0 business days
💵
Expenses Added Feb 12, 9:55 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 13, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
⏱️
▶
3 2x Labor Added Feb 13, 1:37 PM
2x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090366
Status: Closed
📦
Status: Awaiting Parts by Thomas Langenberg
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 54m
🔩
▶
2 2x Parts Added Feb 13, 2:57 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1h 18m
⏳ 1.0 business days
👤
Status: Awaiting Parts - Customer by Kaitlyn Kelch Feb 16, 8:56 AM
From: Reschedule
To: Awaiting Parts - Customer
Duration in Previous: 2d 17h
📅
Status: Ready for Scheduling by Rhea Berry Feb 16, 1:37 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 4h 41m
👷
▶
2 Technician Assigned Feb 16, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 12:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Mar 3, 10:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏱️
▶
2 3x Labor Added Mar 3, 4:53 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Thomas Langenberg
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 41m
🔄
Status: Reschedule by Thomas Langenberg Mar 3, 5:28 PM
From: Completed, Tech Off Site
To: Reschedule, Completed
Duration in Previous: 34m, 0m
⏱️
Labor Added Mar 3, 5:50 PM
Type: Labor
Status: Open
Qty: 1.3333333333333
📦
Status: Awaiting Parts by Kaitlyn Kelch Mar 4, 8:50 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 15h 21m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Mar 27, 10:37 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 23d 0h
👷
▶
4 Technician Assigned Mar 27, 10:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-31T17:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Mar 31, 11:55 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-02T16:30:00.000+0000, 2026-04-02T16:00:00.000+0000, 2026-04-02T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 31, 12:08 PM
Scheduled For: 2026-04-02T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Apr 2, 10:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
🚗
▶
2 Travel Added Apr 2, 1:15 PM
Travel Added → Status: Incomplete
⚠️
Status: Incomplete by Thomas Langenberg
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 3h 11m, 0m
🚗
▶
2 Travel Added Apr 2, 1:26 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.1666666666667, 0.75, 1.4666666666667
⏳ 2.0 business days
🏁
Status: Closed by Keith Weiss Apr 3, 7:01 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 5h
⏳ 4.6 business days
📄
▶
2 Status: Ready to Bill Apr 9, 9:23 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Ready to Bill, Billing Review
To: Billing Review, Closed
Duration in Previous: 2m, 0m
✏️
Status: WO Correction Needed by Diane Patton Apr 9, 9:30 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3m
🏁
Status: Closed by Thomas Langenberg Apr 9, 11:43 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 13m
📄
▶
4 Status: Ready to Bill Apr 9, 12:01 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending, Billing Review
To: Invoice Pending, Billing Review
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-258794

Bottlenecks

Awaiting Parts
Duration: 3.7 business days (threshold: 3.0 business days)
Exceeded by 5.5 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

📞
Case 00564488
Closed
📦
Parts Order 00089803
Closed
📦
Parts Order 00090366
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Apr 2, 9:00 AM
Created
Feb 5, 1:20 PM
Invoice #
SM-258794

Work Details (14)

Name Type Status Qty Amount Date
WL-03102677 Expenses Open 1 $0.00 Feb 12, 9:55 AM
WL-03105173 Labor Open 0.96666666666667 $0.00 Feb 13, 1:37 PM
WL-03105174 Labor Open 0.95 $0.00 Feb 13, 1:37 PM
WL-03105346 Parts Open 1 $0.00 Feb 13, 2:57 PM
WL-03105347 Expenses Open 1 $0.00 Feb 13, 2:57 PM
WL-03128435 Labor Open 1.4166666666667 $223.50 Mar 3, 4:53 PM
WL-03128436 Labor Open 1.0166666666667 $0.00 Mar 3, 4:53 PM
WL-03128437 Travel Open 43 $0.00 Mar 3, 4:53 PM
WL-03128631 Labor Open 1.3333333333333 $223.50 Mar 3, 5:50 PM
WL-03170593 Travel Open 38 $0.00 Apr 2, 1:15 PM
WL-03170638 Travel Open 38 $0.00 Apr 2, 1:26 PM
WL-03170647 Labor Open 1.1666666666667 $186.25 Apr 2, 1:28 PM
WL-03170648 Labor Open 0.75 $111.75 Apr 2, 1:28 PM
WL-03170649 Labor Open 1.4666666666667 $0.00 Apr 2, 1:28 PM

Details