Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350166 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Lincoln Crossing, IL — 1401 Western Ave, Chicago Heights IL, 60411

Feb 6, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
0d
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 14.0d
✓ SLA Met
Dispatch
0.0 days
Billing
14.0 days
Over SLA
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
0.0 days Total Age
⏱️
14.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
14.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565971
<no subject>
Closed
Notes: Screen cracked Model: Welch Allyn - RV700B - RetinaVue 700 ImagerCity: 13031213
Priority
Standard
Origin
Email
Reason
New Case
Contact
shannella wriddley
Owner
Virtual Tech
Created
Feb 6, 2026
Work Orders from this Case (4)
WO-01350165 Invoiced
SWAPOUT • Ryan Schwochow
Created: Feb 6, 2026 • Closed: Mar 30, 2026
WO-01350166 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01362500 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 30, 2026 • Closed: Apr 30, 2026
WO-01392180 Invoiced
Depot • Ryan Schwochow
Created: Jul 14, 2026 • Closed: Jul 14, 2026
Completed with significant delays
Invoiced • 257 days old
🚨
Primary Delay 14.0 days stuck in "Ready to Bill"
⏱️
Total Delay 14.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
requested hotswap from depot
🔍 Technician Findings
requested hotswap from depot
⚠️ Problem Description
Notes: Screen cracked Model: Welch Allyn - RV700B - RetinaVue 700 ImagerCity: 13031213 https://www.ebiotrack.com/workorder.php?wo=71470

Timeline

📞
Case Linked Feb 6, 8:01 AM
Case Number: 00565971
Subject: <no subject>
Status: Closed
📋
▶
4 Work Order Created Feb 6, 8:50 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.7
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 9:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 3h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00565971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 6, 8:50 AM
Invoice #
SM-255246

Work Details (1)

Name Type Status Qty Amount Date
WL-03094884 Labor Open 0.7 $91.93 Feb 6, 8:51 AM

Details