Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01392180 ↗ ServiceMax

Oak Street Health • Depot • PC

📍 Oak Street Health - Lincoln Crossing, IL — 1401 Western Ave, Chicago Heights IL, 60411

Jul 14, 2026 → Jul 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (13 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Jul 14, 2026)
▶ Clock Running
Status: Created
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jul 14, 2026 Invoiced: Jul 14, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 14 → Jul 14 Created ▶ Running 0 0
Jul 14 → Jul 14 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 14.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
14.0 days
Over SLA
Created: Jul 14, 2026 Due: Jul 31, 2026 Completed: Jul 14, 2026 (17 days early)
📅
0.0 days Total Age
⏱️
14.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565971
<no subject>
Closed
Notes: Screen cracked Model: Welch Allyn - RV700B - RetinaVue 700 ImagerCity: 13031213
Priority
Standard
Origin
Email
Reason
New Case
Contact
shannella wriddley
Owner
Virtual Tech
Created
Feb 6, 2026
Work Orders from this Case (4)
WO-01350165 Invoiced
SWAPOUT • Ryan Schwochow
Created: Feb 6, 2026 • Closed: Mar 30, 2026
WO-01350166 Invoiced
Virtual Tech • Virtual Tech
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01362500 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 30, 2026 • Closed: Apr 30, 2026
WO-01392180 (current) Invoiced
Depot • Ryan Schwochow
Created: Jul 14, 2026 • Closed: Jul 14, 2026
Completed with significant delays
Invoiced • 31 days old
🚨
Primary Delay 14.0 days stuck in "Ready to Bill"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Allowed battery to charge for 12 hrs Updated firmware RV700-v1.80.00-A0009.waupdate Verified Wifi communication Registered Device to RetinaVue Network for Oak Street Health Depot Sync'd device with RetinaVue Network Server to upload logs Cleaned externals and relabeled device Cleaned Eternal Lens De-Registered Device to RetinaVue Network for Oak Street Health Depot Resetting to factory defaults Able to perform practice Scans was able to get 1x practice scans with good image quality. Technique and Setup guide printouts included Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍 Technician Findings
Unit returned with all accessories and functioning properly - need to clear registration and ePHI and add to hot swaps
⚠️ Problem Description
Extra unit returned from site to depot - adding to hotswaps - Welch Allyn - RV700B - RetinaVue 700 Imager Asset ID#: 13031213 S/N: (21)700044190085 https://www.ebiotrack.com/workorder.php?wo=74958
📄 Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B

Timeline

📞
Case Linked Feb 6, 8:01 AM
Case Number: 00565971
Subject: <no subject>
Status: Closed
🚨 109.0 business days
📋
▶
2 Work Order Created Jul 14, 9:17 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Entered
To: Assigned
Duration in Previous: 0m
🔩
▶
2 2x Parts Added Jul 14, 9:31 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 14m
💵
▶
2 Expenses Added Jul 14, 9:52 AM
Expenses Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 20m
🚨 14.0 business days
📨
Status: Invoice Pending by Diane Patton Jul 31, 4:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 6h
🧾
▶
2 Invoice Created Jul 31, 4:21 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m

Bottlenecks

Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00565971
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jul 14, 9:17 AM
Invoice #
SM-269087

Work Details (3)

Name Type Status Qty Amount Date
WL-03292948 Parts Open 1 $4.29 Jul 14, 9:31 AM
WL-03292949 Labor Open 1 $122.57 Jul 14, 9:31 AM
WL-03292987 Expenses Open 1 $20.41 Jul 14, 9:52 AM

Details