Found that the PWR Board had a resister burn causing the malfunction of the power supply - replacing PWR board with used from a retired unit - issue resolved device now chargers and runs off AC as expected -
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Screen is not cracked but the face cup is broken - needs all accessories - found that the LED charging light right is ON no matter what -
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 30, 2026
To: shannella.wriddley@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01362500Location: Oak Street Health - Lincoln Crossing, ILAddress: 1401 Western Ave Chicago Heights, IL 60411Device: Problem Description: Notes: Screencracked
Welch
Timeline
📞
Case Linked Feb 6, 8:01 AM
Case Number:00565971
Subject:<no subject>
Status:Closed
🚨36.0 business days
📋
Work Order Created Mar 30, 10:36 AM
Work Order:WO-01362500
Type:Virtual Tech - Depot
Priority:PC
📦
▶
2
Parts Requested Mar 30, 11:23 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:46m
⏳3.0 business days
🔩
▶
2
2x Parts Added Apr 1, 9:13 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Melissa Barrett
From:Awaiting Parts
To:On Hold
Duration in Previous:1d 21h
⚠️5.0 business days
👷
Status: Assigned by Ryan SchwochowApr 7, 3:20 PM
From:On Hold
To:Assigned
Duration in Previous:6d 6h
🚨13.0 business days
🔩
5x Parts Added Apr 23, 2:56 PM
Type:Parts, Labor
Status:Open
Qty:1, 0.5
⚠️6.0 business days
✔️
Status: Completed by Ryan SchwochowApr 30, 4:07 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:23d 0h, 0m
📄
Status: Ready to Bill by Diane PattonApr 30, 5:16 PM
From:Closed
To:Ready to Bill
Duration in Previous:1h 8m
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23h 53m
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:22m
Bottlenecks
Assigned
Duration: 17.6 business days (threshold: 4.0 business hours)
Exceeded by 17.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)