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WO-01350219 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 6, 2026 → May 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (57 biz days late)
Active: 72 biz days
🕐 Clock stopped: Completed (May 20, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
72d
▶ Clock Running
Status: Assigned
Feb 6 → May 20, 2026
72 business days (counted)
Running total: 72 of ? biz days used
Created: Feb 6, 2026 Completed: May 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0
Feb 6 → May 20 Assigned ▶ Running 72 72
Dispatch 0.0d
Coordinators 72.3d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
72.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: May 20, 2026 (81 days late)
📅
72.3 days Total Age
⏱️
72.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
72.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565739
February Preventative Maintenance WO's
Closed
PM Xiraiyah Coston
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (11)
WO-01350213 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350215 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350218 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350219 (current) Invoiced
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026 • Closed: May 19, 2026
WO-01350221 Invoiced
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026 • Closed: May 7, 2026
WO-01350222 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Mar 21, 2026
WO-01350229 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350233 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350235 Assigned
Preventive Maintenance • Thomas Miller
Created: Feb 6, 2026
WO-01350236 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350238 Invoiced
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026 • Closed: May 19, 2026
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 72.1 days stuck in "Assigned"
⏱️
Total Delay 72.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
72.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed returned bed back to service
🔍 Technician Findings
pm completed returned bed back to service
⚠️ Problem Description
PM Xiraiyah Coston
📄 Description
Bed, Electric

Timeline

📞
Case Linked Feb 5, 12:13 PM
Case Number: 00565739
Subject: February Preventative Maintenance WO's
Status: Closed
📋
▶
2 Work Order Created Feb 6, 11:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 26m
🚨 49.0 business days
👷
Technician Assigned by Laura Hill Apr 16, 11:51 AM
Technician: Yves Dessin
🚨 24.0 business days
⏱️
▶
2 Labor Added May 19, 10:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 102d 8h
🏁
Status: Closed by Yves Dessin May 19, 10:29 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw May 21, 12:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
Status: Invoice Pending by Hannah Shaw May 21, 1:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 34m, 0m
⏳ 2.0 business days
🧾
Invoice Created May 22, 5:17 PM
Invoice Number: SM-262559

Bottlenecks

Assigned
Duration: 72.1 business days (threshold: 4.0 business hours)
Exceeded by 71.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00565739
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 6, 11:03 AM
Invoice #
SM-262559

Work Details (1)

Name Type Status Qty Amount Date
WL-03232287 Labor Open 1 $0.00 May 19, 10:23 PM

Details