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WO-01350222 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 6, 2026 → Mar 21, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Mar 21)
✗ SLA Missed (22d late)
Dispatch 0.0d
Coordinators 31.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.0 days
Over SLA
Billing
0.2 days
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Mar 21, 2026 (21 days late)
📅
31.0 days Total Age
⏱️
30.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
30.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565739
February Preventative Maintenance WO's
Closed
PM Xiraiyah Coston
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (11)
WO-01350213 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350215 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350218 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350219 Assigned
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026
WO-01350221 Invoiced
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026 • Closed: May 7, 2026
WO-01350222 (current) Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Mar 21, 2026
WO-01350229 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350233 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350235 Assigned
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026
WO-01350236 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350238 Assigned
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026
Completed with significant delays
Invoiced • 97 days old
🚨
Primary Delay 30.8 days stuck in "Assigned"
⏱️
Total Delay 30.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
30.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
PM Xiraiyah Coston
📄 Description
Bed, Electric

Timeline

📞
Case Linked Feb 5, 12:13 PM
Case Number: 00565739
Subject: February Preventative Maintenance WO's
Status: Closed
📋
▶
2 Work Order Created Feb 6, 11:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 6, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 23m
🚨 31.0 business days
⏱️
▶
2 Labor Added Mar 21, 12:09 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 42d 22h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 23, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
▶
2 Status: Invoice Pending Mar 23, 11:34 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 24, 9:00 AM
Invoice Number: SM-257250

Bottlenecks

Assigned
Duration: 30.8 business days (threshold: 4.0 business hours)
Exceeded by 30.3 business days

🔗 Related Artifacts

📞
Case 00565739
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 6, 11:05 AM
Invoice #
SM-257250

Work Details (1)

Name Type Status Qty Amount Date
WL-03154339 Labor Open 1 $0.00 Mar 21, 12:09 PM

Details