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← WO Overview

WO-01350221 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 6, 2026 → May 7, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (May 7)
✗ SLA Missed (69d late)
Dispatch 0.0d
Coordinators 65.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.0 days
Over SLA
Billing
0.1 days
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: May 7, 2026 (68 days late)
📅
65.0 days Total Age
⏱️
64.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
64.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565739
February Preventative Maintenance WO's
Closed
PM Xiraiyah Coston
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (11)
WO-01350213 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350215 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350218 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350219 Assigned
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026
WO-01350221 (current) Invoiced
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026 • Closed: May 7, 2026
WO-01350222 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Mar 21, 2026
WO-01350229 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350233 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350235 Assigned
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026
WO-01350236 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350238 Assigned
Preventive Maintenance • Yves Dessin
Created: Feb 6, 2026
Completed with significant delays
Invoiced • 97 days old
🚨
Primary Delay 64.8 days stuck in "Assigned"
⏱️
Total Delay 64.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
64.8d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed returned bed back to service
🔍 Technician Findings
pm completed returned bed back to service
⚠️ Problem Description
PM Xiraiyah Coston
📄 Description
Bed, Electric

Timeline

📞
Case Linked Feb 5, 12:13 PM
Case Number: 00565739
Subject: February Preventative Maintenance WO's
Status: Closed
📋
▶
2 Work Order Created Feb 6, 11:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 26m
🚨 50.0 business days
👷
Technician Assigned by Laura Hill Apr 16, 11:50 AM
Technician: Yves Dessin
🚨 16.0 business days
⏱️
▶
2 Labor Added May 7, 5:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 90d 3h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 8, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 19m
📨
Status: Invoice Pending by Hannah Shaw May 8, 3:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 42m, 0m
⏳ 2.0 business days
🧾
Invoice Created May 11, 2:54 PM
Invoice Number: SM-261574

Bottlenecks

Assigned
Duration: 64.8 business days (threshold: 4.0 business hours)
Exceeded by 64.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00565739
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 6, 11:04 AM
Invoice #
SM-261574

Work Details (1)

Name Type Status Qty Amount Date
WL-03218624 Labor Open 1 $0.00 May 7, 5:21 PM

Details