FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay16.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay51.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.3d / 0.5d SLA
Ready for Release
12.0d
Ready for Scheduling
16.7d / 1.0d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
22.8d / 1.0d SLA
WO Correction Needed
0.7d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/06/2026 RArnold - Called 615 574 3128 for Josh Ranchino. He was just covering for Toby but he will let him know Ryan will be onsite next week starting 04/14. Sending email.
03/24/2026 Brod - sent email to Toby Breaux to have FSE onsite for 03/31
03/03/2026: ARoosa - recvd. email from Toby breaux confirming devices... 02/13/2026: ARoosa - Called; 615-768-2168, Spoke to toby Who said Josh is no longer at this location and to send him the email with device list toby.breaux@gehealthcare.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01350665 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - SMYRNA - STONE CREST MEDICAL CENTER
Apr 13, 2026 8:00pm – 8:00pm
Work Order: WO-01350665
Account: GE Healthcare FMI
Customer Case Number: 1-557177561830
Location: STONE CREST MEDICAL CENTER
Address: 200 STONECREST BLVD, SMYRNA, TN 37167
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24490065SA
Contact Name: Toby Breaux
Contact Phone
JPG
TAB24490065SA_SCREW
Apr 14, 2026
JPG
TAB24490065SA_SN
Apr 14, 2026
JPG
AB24490065SA_DOOR
Apr 14, 2026
Timeline
📞
Case Linked Feb 9, 12:46 PM
Case Number:00566635
Subject:GE WO Request
Status:Closed
📋
Work Order Created Feb 9, 4:23 PM
Work Order:WO-01350665
Type:FCO
Priority:PC
⏳5.0 business days
✅
Status: Ready for Release by Angela RoosaFeb 13, 10:51 AM
From:Entered
To:Ready for Release
Duration in Previous:3d 18h
🚨12.0 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 3, 1:37 PM