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WO-01350671 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA JFK NORTH HOSPITAL — 2201 45TH ST, WEST PALM BEACH FL, 33407

Feb 9, 2026 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (5 biz days early)
Active: 38 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 4 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Feb 13 → Mar 3, 2026
11 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 25, 2026
16 business days (counted)
Running total: 20 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 7, 2026
9 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 29 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Apr 7 → Apr 17, 2026
8 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 20, 2026
1 business day (counted)
Running total: 38 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 20, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 13 Created ▶ Running 4 4
Feb 13 → Mar 3 Ready for Release ⏸ Paused 11 —
Mar 3 → Mar 25 Ready for Scheduling ▶ Running 16 20
Mar 25 → Apr 7 Scheduled ▶ Running 9 29
Apr 7 → Apr 7 On Hold ▶ Running 0 29
Apr 7 → Apr 7 Entered ▶ Running 0 29
Apr 7 → Apr 17 On Hold ▶ Running 8 37
Apr 17 → Apr 20 Assigned ▶ Running 1 38
Dispatch 4.3d
Holding 21.0d (excluded)
Coordinators 28.5d
Billing 7.0d
✓ SLA Met
Dispatch
4.3 days
Over SLA
Holding (excluded from total)
21.0 days
Coordinators
28.5 days
Over SLA
Billing
7.0 days
Over SLA
Created: Feb 9, 2026 Due: Apr 27, 2026 Completed: Apr 20, 2026 (7 days early)
📅
49.3 days Total Age
⏱️
16.7d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
39.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566635
GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Josh Ranchino
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (7)
WO-01350663 Invoiced
FCO • Fady Messak
Created: Feb 9, 2026 • Closed: Apr 20, 2026
WO-01350665 Invoiced
FCO • Ryan Lewis
Created: Feb 9, 2026 • Closed: Apr 14, 2026
WO-01350666 Invoiced
FCO • Ryan Lewis
Created: Feb 9, 2026 • Closed: Apr 14, 2026
WO-01350667 Invoiced
FCO • Fady Messak
Created: Feb 9, 2026 • Closed: Apr 20, 2026
WO-01350668 Invoiced
FCO • Fady Messak
Created: Feb 9, 2026 • Closed: Apr 20, 2026
WO-01350669 Invoiced
FCO • Fady Messak
Created: Feb 9, 2026 • Closed: Apr 20, 2026
WO-01350671 (current) Invoiced
FCO • Fady Messak
Created: Feb 9, 2026 • Closed: Apr 20, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 16.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.3d / 0.5d SLA
Ready for Release
12.0d
Ready for Scheduling
16.7d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
On Hold
9.0d
Assigned
1.9d / 0.5d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
6.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/07/2026 RArnold - Removed from Ryan. Per Mandy Ge has already completed this WO.


04/06/2026 RArnold - Called 615 574 3128 for Josh Ranchino. He was just covering for Toby but he will let him know Ryan will be onsite next week starting 04/14. Sending email. 


03/24/2026 Brod - sent email to Toby Breaux to have FSE onsite for 03/31

03/03/2026: ARoosa - recvd. email from Toby breaux confirming devices... 02/13/2026: ARoosa - Called; 615-768-2168, Spoke to toby Who said Josh is no longer at this location and to send him the email with device list toby.breaux@gehealthcare.com

🔧 Work Performed
FMI 32097 Not Required – FMI was previously completed Planner Labor Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 9, 12:46 PM
Case Number: 00566635
Subject: GE WO Request
Status: Closed
📋
Work Order Created Feb 9, 4:29 PM
Work Order: WO-01350671
Type: FCO
Priority: PC
⏳ 4.9 business days
✅
Status: Ready for Release by Angela Roosa Feb 13, 10:41 AM
From: Entered
To: Ready for Release
Duration in Previous: 3d 18h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 3, 1:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 2h
🚨 17.0 business days
👷
▶
3 Technician Assigned Mar 25, 10:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-31T05:00:00.000+0000, 2026-03-31T00:00:00.000+0000, 2026-03-31T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 19h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 6, 3:58 PM
Scheduled For: 2026-04-14T12:00:00.000+0000
⏸️
Status: On Hold by Rebecca Arnold Apr 7, 11:18 AM
From: Scheduled, On Hold, Entered
To: On Hold, Entered
Duration in Previous: 13d 1h, 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Apr 17, 1:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 10d 1h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 20, 8:16 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 19h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 27, 12:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 4h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 22h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Ready for Scheduling
Duration: 16.7 business days (threshold: 1.0 business days)
Exceeded by 15.7 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

📞
Case 00566635
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Feb 9, 4:29 PM
Invoice #
SM-260982

Work Details (1)

Name Type Status Qty Amount Date
WL-03192496 Labor Open 0.016666666666667 $38.00 Apr 20, 8:16 AM

Details