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WO-01352206 ↗ ServiceMax

LOGAN COUNTY AMBULANCE AUTHORITY • Parts Sale • P7

📍 Logan County Ambulance Authority — 26 1/2 Main Ave, Logan WV, 25601

Feb 16, 2026 → Feb 20, 2026

✅ Completed
P7 7 business days from creation
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 4.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 16, 2026 Due: Feb 25, 2026 Completed: Feb 20, 2026 (5 days early)
📅
4.3 days Total Age
⏱️
4.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00568219
F/u to WO-01303309 - needs 5 non-billable repair WOs for tech time transfer
Closed
F/u repairs to WO-01303309 where tech completed repairs on a PM WO back in Oct. 2025 Need Repair WOs for each of the following assets - SN# 140639248 | ID: 13175174 (DONE) SN# 170841648 | ID: 13175179 Tech installed: 1x 6082-200-010S - ADJUSTABLE CASTER LOCK ASSY. | 1x 6500-002-255 - CASTER HORN WELDMENT, STEER PL | 1x 6500-002-260 - CASTER HORN WELDMENT, STEER PR SN# 13N-280172 | ID: 13175159 Tech installed: 1x 1901489 - BACKREST PANEL | 1x 2831659 - BOTTOM COVER W/ SCREWS PWRTRXREPLACEMENT FOR 2831650 | 1x 8484617 - BACKREST FRAME CAP | 2x 8484618 - 59-T BACKREST EXTENSION BUSHING SN# 39269 | ID: 13175172 Tech installed: 1x 6250-001-116 - BACKREST, PLASTIC | 11x 0025-172-000 - BLIND RIVET | 4x 0025-120-000 - RIVET, POP | 2x 6080-110-035 - I.V. CLIP SN# 050239491 | ID: 13335905 Tech installed: 1x 6250-001-116 - BACKREST, PLASTIC | 11x 0025-172-000 - BLIND RIVET
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ray Bryant
Owner
Sherry Reich
Created
Feb 13, 2026
Work Orders from this Case (5)
WO-01351717 Invoiced
Repair • Scott R Roberts
Created: Feb 13, 2026 • Closed: Feb 20, 2026
WO-01352201 Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 20, 2026
WO-01352202 Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 20, 2026
WO-01352206 (current) Invoiced
Parts Sale • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 20, 2026
WO-01352209 Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 4.2 days stuck in "Assigned"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.2d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 CRamen per Rhea : Ahhh I see what happened. Scott put his repairs on the PM WO and they are trying to get that all separated. Just assign the WOs to Scott and chatter Scott Roberts and Lawrence letting them know they have been assigned. You can just send 1 chatter on 1 WO. Just let them know they have all been assigned. 

 

2/16/26 NB - repair WO needed for ScottR to transfer repair time. 1 of 5 in this series.


**WO IS NOT BILLABLE** Customer already billed in 2025

🔧 Work Performed
unit requires a repair discovered during the pm. i found the back rest is broken and i.v. clip ia broken off. i replaced all parts needed. unit passed all function test and was returned to service.
🔍 Technician Findings
unit requires a repair discovered during the pm. i found the back rest is broken and i.v. clip ia broken off. i replaced all parts needed. unit passed all function test and was returned to service.
⚠️ Problem Description
SN# 39269 | ID: 13175172 Tech installed: 1x 6250-001-116 - BACKREST, PLASTIC | 11x 0025-172-000 - BLIND RIVET | 4x 0025-120-000 - RIVET, POP | 2x 6080-110-035 - I.V. CLIP https://www.ebiotrack.com/workorder.php?wo=71719
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Feb 13, 11:06 AM
Case Number: 00568219
Subject: F/u to WO-01303309 - needs 5 non-billable repair WOs for tech time transfer
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 16, 4:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 5:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
⏳ 4.8 business days
🔩
▶
2 4x Parts Added Feb 20, 2:10 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Lawrence Yoder
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 20h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 4:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
Status: Invoice Pending by Diane Patton Feb 25, 12:27 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 19h 59m, 0m
🚨 48.0 business days
🧾
Invoice Created May 1, 3:13 PM
Invoice Number: SM-254887

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00568219
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Parts Sale
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
N/A
Created
Feb 16, 4:42 PM
Invoice #
SM-254887

Work Details (4)

Name Type Status Qty Amount Date
WL-03114065 Parts Open 1 $0.00 Feb 20, 2:10 PM
WL-03114066 Parts Open 11 $0.00 Feb 20, 2:10 PM
WL-03114067 Parts Open 4 $0.00 Feb 20, 2:10 PM
WL-03114068 Parts Open 1 $0.00 Feb 20, 2:10 PM

Details