Hi @Lauren Oberg @Natosha Beierschmitt Please see the smc on these (5) WO's for Logans County Ambulance - is there a new smc we should be using? Also, please confirm these (5) WO's should not be billable and update smc if needed. Thank you! -- Logan County Ambulance Authority - 2022-2026 (cancelled)
2/16/2026 CRamen per Rhea : Ahhh I see what happened. Scott put his repairs on the PM WO and they are trying to get that all separated. Just assign the WOs to Scott and chatter Scott Roberts and Lawrence letting them know they have been assigned. You can just send 1 chatter on 1 WO. Just let them know they have all been assigned.
2/16/26 NB - repair WO needed for ScottR to transfer repair time. 1 of 5 in this series.
**WO IS NOT BILLABLE** Customer already billed in 2025
🔧Work Performed
unit requires a repair discovered during the pm.
i i found the back rest is broken
i replaced all parts needed. unit passed all function test and was returned to service.
no labor on this work order
🔍Technician Findings
unit requires a repair discovered during the pm.
i i found the back rest is broken
i replaced all parts needed. unit passed all function test and was returned to service.
no labor on this work order
@Scott Roberts 2/16/2026 CRamen per Rhea : Ahhh I see what happened. Scott put his repairs on the PM WO and they are trying to get that all separated. Just assign the WOs to Scott and chatter Scott Roberts and Lawrence letting them know they have been assigned. You can just send 1 chatter on 1 WO. Just let them know they have all been assigned. @Lawrence Yoder
Feb 23, 2026 1:30pm
Hi @Lauren Oberg @Natosha Beierschmitt Please see the smc on these (5) WO's for Logans County Ambulance - is there a new smc we should be using? Also, please confirm these (5) WO's should not be billable and update smc if needed. Thank you! -- Logan County Ambulance Authority - 2022-2026 (cancelled)
Timeline
📞
Case Linked Feb 13, 11:06 AM
Case Number:00568219
Subject:F/u to WO-01303309 - needs 5 non-billable repair WOs for tech time transfer
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 16, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 16, 5:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Scott R Roberts
⏳4.8 business days
🔩
3x Parts Added Feb 20, 1:32 PM
Type:Parts, Labor
Status:Open
Qty:1, 11, 0.66666666666667
✔️
Status: Completed by Lawrence YoderFeb 20, 2:08 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:3d 20h, 0m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonFeb 23, 1:26 PM
From:Closed
To:Billing Review
Duration in Previous:2d 23h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 24, 4:27 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:1d 3h
📨
▶
2
Status: Invoice Pending Feb 25, 12:27 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254887
Bottlenecks
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)