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WO-01352507 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✗ SLA Missed (1 biz days late)
Active: 11 biz days
Paused: 11 biz days
🕐 Clock stopped: Invoiced (Mar 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Feb 18 → Mar 5, 2026
11 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Closed
Mar 5 → Mar 12, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 12 → Mar 13, 2026
1 business day (counted)
Running total: 6 of ? biz days used
5d
▶ Clock Running
Status: Incomplete
Mar 13 → Mar 20, 2026
5 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 18, 2026 Invoiced: Mar 20, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Mar 5 Ready for Release ⏸ Paused 11 —
Mar 5 → Mar 5 Scheduled ▶ Running 0 0
Mar 5 → Mar 5 Completed ▶ Running 0 0
Mar 5 → Mar 12 Closed ▶ Running 5 5
Mar 12 → Mar 12 07e-Partial Project ▶ Running 0 5
Mar 12 → Mar 13 WO Correction Needed ▶ Running 1 6
Mar 13 → Mar 20 Incomplete ▶ Running 5 11
Dispatch 0.0d
Holding 12.0d (excluded)
Coordinators 1.0d
Incomplete 6.0d (excluded)
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
12.0 days
Coordinators
1.0 days
Incomplete (excluded from total)
6.0 days
Billing
2.2 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Mar 20, 2026 (15 days late)
📅
23.0 days Total Age
⏱️
12.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00569572
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (20)
WO-01352507 (current) Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 20, 2026
WO-01352508 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352509 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 26, 2026
WO-01352512 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352513 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352515 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352516 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352517 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 5, 2026
WO-01352518 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352519 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352520 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 28, 2026
WO-01352522 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352524 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352526 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352527 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352529 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352530 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352531 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352532 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 26, 2026
WO-01352533 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
12.0d
Scheduled
1.0d / 2.0d SLA
Closed
9.8d / 1.0d SLA
07e-Partial Project
1.4d
WO Correction Needed
0.8d
Incomplete
6.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/2026 RArnold -Dispatching to Shady

02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
Customer requesting PM
🔍 Technician Findings
Customer requesting PM
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 18, 8:46 AM
Case Number: 00569572
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 9:12 AM
Work Order: WO-01352507
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 18, 9:36 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 12.0 business days
👷
▶
3 Technician Assigned Mar 5, 10:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 15d 1h
⏱️
3x Labor Added Mar 5, 6:37 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 68
✔️
Status: Completed by Shady Messak Mar 5, 6:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8h 6m, 1m
⚠️ 5.6 business days
⏱️
Labor Added Mar 12, 10:02 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 12, 10:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 14h
✏️
Status: WO Correction Needed by Timothy Amburgey Mar 12, 3:13 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5h 4m
⚠️
Status: Incomplete by Shady Messak Mar 12, 9:48 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 6h 34m
⚠️ 6.3 business days
🏁
Status: Closed by Shady Messak Mar 20, 1:22 PM
From: Incomplete
To: Closed
Duration in Previous: 7d 15h
⚠️ 5.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 10:52 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 21h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 50m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00569572
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Mar 5, 8:00 AM
Created
Feb 18, 9:12 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03132422 Labor Open 1 $155.00 Mar 5, 6:37 PM
WL-03132423 Labor Open 3 $150.00 Mar 5, 6:37 PM
WL-03132424 Travel Open 68 $0.00 Mar 5, 6:37 PM
WL-03140919 Labor Open 0.016666666666667 $38.00 Mar 12, 10:02 AM

Details