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WO-01352519 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Mar 4, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (13d early)
Dispatch 0.0d
Holding 0.2d (excluded)
Field Work 0.0d
Incomplete 2.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.2 days
Field Work
0.0 days
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Feb 19, 2026 (13 days early)
📅
2.0 days Total Age
⏱️
2.0d in Incomplete Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 16, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569572
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (20)
WO-01352507 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 20, 2026
WO-01352508 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352509 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 26, 2026
WO-01352512 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352513 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352515 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352516 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352517 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 5, 2026
WO-01352518 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352519 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352520 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 28, 2026
WO-01352522 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352524 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352526 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352527 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352529 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352530 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352531 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352532 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 26, 2026
WO-01352533 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 2.0 days stuck in "Incomplete"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.2d
Incomplete
2.0d
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 RArnold - Dispatching to Alberto


02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 18, 8:46 AM
Case Number: 00569572
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Feb 18, 9:25 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Rebecca Arnold
From: Entered
To: Ready for Release
Duration in Previous: 2m
👷
▶
3 Technician Assigned Feb 18, 10:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release, Scheduled
To: Scheduled, Incomplete
Duration in Previous: 1h 24m, 0m
⏱️
2x Labor Added Feb 18, 4:44 PM
Type: Labor
Status: Open
Qty: 1, 2.5
⏱️
Labor Added Feb 18, 8:20 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Feb 18, 8:27 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
▶
2 Status: Completed Feb 19, 9:37 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Feb 19, 11:08 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 35m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 14m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00569572
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Feb 16, 8:00 AM
Created
Feb 18, 9:25 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03110821 Labor Open 1 $0.00 Feb 18, 4:44 PM
WL-03110822 Labor Open 2.5 $150.00 Feb 18, 4:44 PM
WL-03111259 Labor Open 0.25 $0.00 Feb 18, 8:20 PM
WL-03111268 Labor Open 0.016666666666667 $155.00 Feb 18, 8:27 PM
WL-03111916 Labor Open 0.016666666666667 $38.00 Feb 19, 11:08 AM

Details