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WO-01352526 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
4d
▶ Clock Running
Status: Created
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 24 Created ▶ Running 4 4
Feb 24 → Feb 25 Scheduled ▶ Running 1 5
Dispatch 5.0d
Coordinators 1.3d
Billing 1.4d
✓ SLA Met
Dispatch
5.0 days
Over SLA
Coordinators
1.3 days
Billing
1.4 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Feb 25, 2026 (7 days early)
📅
5.6 days Total Age
⏱️
5.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00569572
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (20)
WO-01352507 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 20, 2026
WO-01352508 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352509 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 26, 2026
WO-01352512 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352513 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352515 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352516 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352517 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 5, 2026
WO-01352518 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352519 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352520 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 28, 2026
WO-01352522 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352524 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352526 (current) Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352527 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352529 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352530 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352531 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352532 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 26, 2026
WO-01352533 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 5.0 days stuck in "Entered"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 RArnold - Dispatching to Shady

02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
Customer requesting PM
🔍 Technician Findings
Customer Requested PM
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 18, 8:46 AM
Case Number: 00569572
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 9:29 AM
Work Order: WO-01352526
Type: Preventive Maintenance
Priority: PC
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Feb 24, 1:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 6d 4h
⏱️
▶
2 3x Labor Added Feb 24, 11:44 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Shady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10h 0m
⏱️
▶
2 Labor Added Feb 25, 2:34 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 50m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00569572
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Feb 24, 8:00 AM
Created
Feb 18, 9:29 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03118959 Labor Open 2.5 $150.00 Feb 24, 11:44 PM
WL-03118960 Labor Open 1 $155.00 Feb 24, 11:44 PM
WL-03118961 Travel Open 86 $0.00 Feb 24, 11:44 PM
WL-03119686 Labor Open 0.016666666666667 $38.00 Feb 25, 2:34 PM

Details