Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352562 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Mar 4, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (13d early)
Dispatch 0.0d
Holding 2.0d (excluded)
Coordinators 1.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
2.0 days
Coordinators
1.0 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Feb 19, 2026 (13 days early)
📅
2.0 days Total Age
⏱️
4.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569616
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (6)
WO-01352560 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352561 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352562 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352563 Invoiced
Preventive Maintenance • Rick Charles
Created: Feb 18, 2026 • Closed: Feb 20, 2026
WO-01352565 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 3, 2026
WO-01352566 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 4.1 days stuck in "Closed"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.0d
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 RArnold - Dispatching to Alberto


02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 18, 9:46 AM
Case Number: 00569616
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 10:38 AM
Work Order: WO-01352562
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 18, 10:59 AM
From: Entered
To: Ready for Release
Duration in Previous: 21m
👷
▶
3 Technician Assigned Feb 19, 10:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 23h 2m
⏱️
▶
3 2x Labor Added Feb 19, 6:12 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 8h 10m
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.7 business days
⏱️
▶
2 Labor Added Feb 25, 9:10 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00569616
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Feb 19, 8:00 AM
Created
Feb 18, 10:38 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03112730 Labor Open 2.5 $150.00 Feb 19, 6:12 PM
WL-03112731 Labor Open 1 $155.00 Feb 19, 6:12 PM
WL-03119094 Labor Open 0.016666666666667 $38.00 Feb 25, 9:10 AM

Details