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WO-01352563 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Feb 18 → Feb 19, 2026
1 business day (not counted)
1d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 19 Ready for Release ⏸ Paused 1 —
Feb 19 → Feb 20 Scheduled ▶ Running 1 1
Dispatch 0.0d
Holding 2.0d (excluded)
Coordinators 1.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
2.0 days
Coordinators
1.7 days
Billing
1.4 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Feb 20, 2026 (12 days early)
📅
3.0 days Total Age
⏱️
3.6d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569616
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 18, 2026
Work Orders from this Case (6)
WO-01352560 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352561 Invoiced
Preventive Maintenance • Rodney Charles
Created: Feb 18, 2026 • Closed: Mar 6, 2026
WO-01352562 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352563 (current) Invoiced
Preventive Maintenance • Rick Charles
Created: Feb 18, 2026 • Closed: Feb 20, 2026
WO-01352565 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 3, 2026
WO-01352566 Invoiced
Preventive Maintenance • Fady Khouzam
Created: Feb 18, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 3.6 days stuck in "Closed"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.0d
Scheduled
1.7d / 2.0d SLA
Closed
3.6d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 RArnold - Dispatching to Rick

02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
V-60 PM
🔍 Technician Findings
GOOD WORKING CONDITON
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 18, 9:46 AM
Case Number: 00569616
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 10:40 AM
Work Order: WO-01352563
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 18, 10:59 AM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 19, 1:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
⏳ 2.0 business days
⏱️
▶
2 7x Labor Added Feb 20, 2:03 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 4.0 business days
⏱️
Labor Added Feb 25, 9:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 27, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00569616
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 19, 8:00 AM
Created
Feb 18, 10:40 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03114043 Labor Open 1.5 $0.00 Feb 20, 2:03 PM
WL-03114044 Labor Open 2.5 $150.00 Feb 20, 2:03 PM
WL-03114045 Labor Open 2 $155.00 Feb 20, 2:03 PM
WL-03114046 Expenses Open 1 $0.00 Feb 20, 2:03 PM
WL-03114047 Expenses Open 1 $0.00 Feb 20, 2:03 PM
WL-03114048 Travel Open 56 $0.00 Feb 20, 2:03 PM
WL-03114049 Travel Open 86 $0.00 Feb 20, 2:03 PM
WL-03119116 Labor Open 0.016666666666667 $38.00 Feb 25, 9:22 AM

Details