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WO-01310641 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Oct 21, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (26 biz days early)
Active: 43 biz days
Paused: 58 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
▶ Clock Running
Status: Created
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 23 → Oct 28, 2025
3 business days (not counted)
10d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 12, 2025
10 business days (counted)
Running total: 12 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 27, 2025
10 business days (counted)
Running total: 22 of ? biz days used
18d
▶ Clock Running
Status: Entered
Nov 27 → Dec 24, 2025
18 business days (counted)
Running total: 40 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Mar 17, 2026
55 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 20, 2026
3 business days (counted)
Running total: 43 of ? biz days used
Created: Oct 21, 2025 Completed: Mar 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 23 Created ▶ Running 2 2
Oct 23 → Oct 28 Ready for Release ⏸ Paused 3 —
Oct 28 → Nov 12 Assigned ▶ Running 10 12
Nov 12 → Nov 27 Scheduled ▶ Running 10 22
Nov 27 → Dec 24 Entered ▶ Running 18 40
Dec 24 → Mar 17 Ready for Release ⏸ Paused 55 —
Mar 17 → Mar 20 Scheduled ▶ Running 3 43
Dispatch 20.4d
Holding 60.0d (excluded)
Coordinators 25.5d
Billing 13.3d
✓ SLA Met
Dispatch
20.4 days
Over SLA
Holding (excluded from total)
60.0 days
Coordinators
25.5 days
Over SLA
Billing
13.3 days
Over SLA
Created: Oct 21, 2025 Due: Apr 27, 2026 Completed: Mar 20, 2026 (38 days early)
📅
101.4 days Total Age
⏱️
56.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
50.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00537184
GE FMI 32097 WO - Christiana
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Carr
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (18)
WO-01310636 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310640 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310641 (current) Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Mar 20, 2026
WO-01310642 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310643 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310644 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310645 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310646 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310647 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310648 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310649 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310650 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310651 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310652 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310653 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 24, 2026
WO-01310655 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310656 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310659 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 298 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Release"
⏱️
Total Delay 50.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
20.4d / 0.5d SLA
Ready for Release
60.0d
Assigned
11.0d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 - ARuby - called Lisa Carr (302)593-4751 (cell) confirmed to dispatch FSE Michael Steencken onsite Friday, March 20th, 2026.


11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26

10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed
fmi complete
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 21, 1:49 PM
Case Number: 00537184
Subject: GE FMI 32097 WO - Christiana
Status: Closed
📋
Work Order Created Oct 21, 4:45 PM
Work Order: WO-01310641
Type: FCO
Priority: PC
⏳ 2.9 business days
✅
Status: Ready for Release by Erin Martin Oct 23, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 18h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 4d 23h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 9:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 23h
🚨 11.0 business days
🆕
Status: Entered by Fady Messak Nov 27, 11:06 AM
From: Scheduled
To: Entered
Duration in Previous: 15d 1h
🚨 18.0 business days
✅
Status: Ready for Release by Erin Martin Dec 24, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 26d 22h
🚨 56.0 business days
👷
▶
3 Technician Assigned Mar 17, 3:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-20T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 83d 5h
⏳ 4.0 business days
⏱️
2x Labor Added Mar 20, 3:48 PM
Type: Labor
Status: Open
Qty: 2, 1
⏱️
Labor Added Mar 20, 4:48 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Michael Steencken Mar 20, 5:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Mar 26, 9:32 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 27, 10:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 1, 11:41 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5d 1h
📄
Status: Ready to Bill by Timothy Amburgey Apr 1, 11:48 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 3, 11:41 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 6, 9:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 37m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Entered
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537184
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Mar 20, 8:00 AM
Created
Oct 21, 4:45 PM
Invoice #
SM-258486

Work Details (4)

Name Type Status Qty Amount Date
WL-03153418 Labor Open 2 $0.00 Mar 20, 3:48 PM
WL-03153419 Labor Open 1 $100.00 Mar 20, 3:48 PM
WL-03153646 Labor Open 1.5 $0.00 Mar 20, 4:48 PM
WL-03160334 Labor Open 0.016666666666667 $38.00 Mar 26, 9:32 AM

Details