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← WO Overview

WO-01310656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Oct 21, 2025 → Apr 8, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 8)
⏸ 4d excluded (parts wait + holding)
✓ SLA Met (19d early)
Dispatch 2.4d
Holding 4.0d (excluded)
Coordinators 118.3d
Billing 32.8d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Holding (excluded from total)
4.0 days
Coordinators
118.3 days
Over SLA
Billing
32.8 days
Over SLA
Created: Oct 21, 2025 Due: Apr 27, 2026 Completed: Apr 8, 2026 (19 days early)
📅
121.4 days Total Age
⏱️
113.0d in Assigned Longest Stage
🔄
36 transitions Status Changes
⚠️
134.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00537184
GE FMI 32097 WO - Christiana
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Carr
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (18)
WO-01310636 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310640 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310641 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Mar 20, 2026
WO-01310642 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310643 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310644 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310645 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310646 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310647 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310648 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310649 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310650 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 25, 2025
WO-01310651 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310652 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Nov 27, 2025
WO-01310653 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 24, 2026
WO-01310655 Invoiced
FCO • Rick Charles
Created: Oct 21, 2025 • Closed: Jan 7, 2026
WO-01310656 (current) Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 8, 2026
WO-01310659 Invoiced
FCO • Michael Steencken
Created: Oct 21, 2025 • Closed: Apr 24, 2026
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 113.0 days stuck in "Assigned"
⏱️
Total Delay 134.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Ready for Release
4.0d
Assigned
113.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
32.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 - ARuby - rescheduling for 4/7

04/02/2026 - ARuby - Reassigning to Michael Steencken 04/01/2026- ARuby - Dispatching WO to Rick Charles sent email to lcarr@christianacare.org

🔧 Work Performed
complete
🔍 Technician Findings
complete
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 21, 1:49 PM
Case Number: 00537184
Subject: GE FMI 32097 WO - Christiana
Status: Closed
📋
Work Order Created Oct 21, 4:51 PM
Work Order: WO-01310656
Type: FCO
Priority: PC
⏳ 2.9 business days
✅
Status: Ready for Release by Erin Martin Oct 23, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 18h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 4d 23h
🚨 113.0 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 2, 9:19 AM
Scheduled For: 2026-04-06T12:00:00.000+0000
👷
▶
2 Technician Assigned Apr 2, 9:26 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Assigned
To: Scheduled
Duration in Previous: 155d 22h
🆕
▶
2 Status: Entered Apr 2, 5:01 PM
Status: Entered → Status: Ready for Release
✅
Status: Ready for Release by Autumn Ruby
From: Entered
To: Ready for Release
Duration in Previous: 3m
🆕
▶
4 Status: Entered Apr 2, 5:23 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Michael Steencken
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 2.8 business days
📅
Dispatch Scheduled by Autumn Ruby Apr 6, 3:53 PM
Scheduled For: 2026-04-07T12:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Apr 8, 5:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏱️
▶
2 Labor Added Apr 9, 10:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 37m
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 10:23 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Timothy Amburgey Apr 10, 8:56 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 33m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 13, 8:56 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
Status: Billing Review by Timothy Amburgey Apr 14, 8:47 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 46m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 15, 8:50 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 16, 8:51 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 59m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 17, 11:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 20, 9:24 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Apr 20, 10:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review Apr 21, 9:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Apr 22, 9:21 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Apr 23, 8:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 21m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 24, 8:59 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 28, 10:54 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 29, 2:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 3h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review May 4, 12:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22h 33m
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Assigned
Duration: 113.0 business days (threshold: 4.0 business hours)
Exceeded by 112.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00537184
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Apr 7, 8:00 AM
Created
Oct 21, 4:51 PM
Invoice #
SM-260981

Work Details (3)

Name Type Status Qty Amount Date
WL-03178427 Labor Open 1 $100.00 Apr 8, 5:41 PM
WL-03178428 Labor Open 2 $250.00 Apr 8, 5:41 PM
WL-03179295 Labor Open 0.016666666666667 $38.00 Apr 9, 10:16 AM

Details