FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay60.0 days stuck in "Ready for Release"
⏱️
Total Delay71.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
23.9d / 0.5d SLA
Ready for Release
68.0d
Assigned
12.0d / 0.5d SLA
Scheduled
37.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/06/2026 - ARuby - rescheduling for 4/7
04/02/2026 - ARuby - Reassigning to Michael Steencken 04/01/2026- ARuby - Dispatching WO to Rick Charles sent email to lcarr@christianacare.org
🔧Work Performed
Customer signed postponement form- attached
🔍Technician Findings
postpone
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📞
call to reschedule
Completed Mar 30, 2026
📞
Live Call_Left Message
Completed Mar 30, 2026
03/30/2026 - ARuby - called (302)-733-3555 per Lisa Carr to reschedule Michael Steecken for 4/2/2026 Clinical Eng. xfer to teresa, xfer to primary. EXT 7333644 VM/LM.
Work Order: WO-01310659
Account: GE Healthcare FMI
Customer Case Number: 1-556241258620
Location: CHRISTIANA HOSPITAL
Address: 4755 OGLETOWN STANTON RD, NEWARK, DE 19718
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed
Serial #: TAB24440067SA
Contact Name: Lisa Carr
Contact Phone: (302)733-3457/
PDF
PF_CHRISTIANA HOSPITAL
Apr 24, 2026
Timeline
📞
Case Linked Oct 21, 1:49 PM
Case Number:00537184
Subject:GE FMI 32097 WO - Christiana
Status:Closed
📋
Work Order Created Oct 21, 4:52 PM
Work Order:WO-01310659
Type:FCO
Priority:PC
⏳2.9 business days
✅
Status: Ready for Release by Erin MartinOct 23, 11:04 AM
From:Entered
To:Ready for Release
Duration in Previous:1d 18h
⏳4.0 business days
👷
▶
2
Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Release
To:Assigned
Duration in Previous:4d 23h
🚨12.0 business days
📅
▶
2
Dispatch Scheduled Nov 12, 9:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From:Assigned
To:Scheduled
Duration in Previous:14d 23h
🚨12.0 business days
🆕
Status: Entered by Fady MessakNov 27, 11:07 AM
From:Scheduled
To:Entered
Duration in Previous:15d 1h
🚨20.0 business days
✅
Status: Ready for Release by Erin MartinDec 24, 9:47 AM